Customer Service Representative - Global Headquarters

Lutron Electronics Co., Inc; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Career growth opportunities

Broad business exposure

Job summary

A leading technology firm in Pennsylvania is seeking proactive individuals to join their Customer Service Team. The role involves delivering outstanding customer service, problem-solving, and building customer relationships. Candidates should possess an Associate or Bachelor's degree and strong communication skills. This position offers a competitive benefits package and career growth opportunities in a dynamic, technology-driven environment.

Qualifications

• Minimum cumulative 2.80 GPA required if less than 5 years experience.
• Must be located within commutable distance of Center Valley, PA.
• Must be located within commutable distance of Center Valley, PA to accommodate in-office schedule.

Responsibilities

• Deliver exceptional service to customers.
• Serve as the primary point of contact for customer needs.
• Collaborate with departments to resolve issues.
• Leverage problem-solving skills for innovative solutions.
• Expand knowledge of products and business aspects.
• Build and retain relationships with customers.
• Promote customer retention and drive new product sales.
• Maintain industry leadership through communication and knowledge.

Skills

Customer service skills

Communication skills

Problem-solving skills

Relationship building

Sales awareness

Education

Associate or Bachelor's degree

Job description

Overview

Join Our Customer Service Team at Lutron Electronics! Lutron is looking for self-driven and team-oriented individuals to join our Customer Service Team at our Center Valley, PA office. At Lutron, our top priority is to provide our customers with high-quality products and exceptional service.

As a valued member of our Customer Service team, you will be the voice of our company, entrusted with the responsibility to deliver outstanding customer service through sound judgment and dedication. We are seeking proactive individuals who are eager to enhance their customer service skills through meaningful and impactful interactions with our customers.

Responsibilities

• Deliver Exceptional Service: Your passion for excellence and ability to communicate complex issues clearly and concisely will ensure each customer feels they have received outstanding service.
• Serve as the primary point of contact for customers, ensuring a seamless and effortless experience for all their needs.
• Collaborate with various departmentswithin the business to resolve issues promptly and efficiently.
• Leverage your problem-solving skillsto think creatively and propose innovative solutions to business challenges.
• Proactively expand your knowledgeof our products and different aspects of our business.
• Build and Retain Relationships: You will play a crucial role in establishing relationships with new customers and retaining existing ones.
• Promote Growth: By fostering customer retention and driving sales of new products, you will contribute to the growth and expansion of our company.
• Maintain Industry Leadership: Your impressive communication skills, product knowledge, and problem-solving abilities will help uphold our position as an industry leader.

Qualifications

• Associate degree or Bachelor's degree required
• If less than 5 years of professional work experience, minimum cumulative 2.80 GPA is required
• Must be located within commutable distance of Center Valley, PA to accommodate in-office schedule

What’s In It For You:

• Competitive Benefits Package: Enjoy a comprehensive and competitive benefits package designed to support your well-being.
• Career Growth Opportunities: Develop your career through experiential learning, interactive training, shadowing, and mentoring.
• Broad Business Exposure: Gain exposure to all areas of our business, from engineering and production to sales and beyond.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – affirmative action – employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics