Accounting Service Desk Specialist (Remote)

Naviga Recruiting & Executive Search; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Naviga Recruiting & Executive Search seeks an Accounting Service Desk Specialist in Chicago, IL, offering a flexible hybrid work model. The role centers on resolving accounting and billing inquiries for a premier global law firm, collaborating with attorneys, billing teams, and clients to research complex questions and ensure seamless service delivery.

The ideal candidate has 2+ years in accounting/billing within professional services, strong Aderant experience, and proficiency with Office

Qualifications

• Minimum 2 years of dedicated accounting or billing experience in a law firm or professional services.
• Hands-on proficiency with Aderant legal management software is required.
• Familiarity with Chrome River, Kofax, or ServiceNow ticket systems is preferred.
• Strong Excel skills (pivot tables) and Word formatting.
• Excellent written and verbal communication with confidentiality and professionalism.

Responsibilities

• Serve as the primary contact for resolving accounting and billing inquiries from attorneys, billers, and clients.
• Research and resolve complex financial and billing questions while adhering to SLAs.
• Document inquiries, actions, and resolutions in ServiceNow and email.
• Route out-of-scope issues to correct internal resolver groups while maintaining support.
• Maintain strict compliance with firm policies and confidentiality standards.
• Participate in ongoing training to maintain mastery of firm accounting software and tools.
• Build trust across internal departments through clear communication and follow-through.
• Support process improvement and client service initiatives.

Skills

Aderant

ServiceNow

Chrome River

Kofax

Excel Pivot Tables

Word formatting

Microsoft Office Suite

Communication skills

Confidentiality

Education

High School Diploma or GED

Associate/Bachelor in Accounting/Finance

Tools

Aderant

ServiceNow

Chrome River

Kofax

Job description

Accounting Service Desk Specialist (Hybrid)

• Chicago, IL

The Opportunity

This is much more than a traditional accounting or billing position. Serving as the primary point of contact for accounting and billing inquiries across a premier global law firm, this role combines specialized financial knowledge with high-touch customer service, problem-solving, and operational support. Rather than focusing solely on transactional processing, you will partner directly with attorneys, billing teams, finance professionals, and external clients to research complex financial queries, resolve issues, and ensure seamless service delivery. This position offers exceptional exposure, variety, and professional visibility for an ambitious accounting professional looking to make a measurable operational impact.

About the Company

Our client is one of the world's premier legal services providers, operating across more than 40 countries and ranking among the top global law firms. Known for excellence, collaboration, and innovation, the firm serves leading corporations, financial institutions, and emerging growth enterprises worldwide. Behind its top-tier legal practice is a highly sophisticated business operations team committed to operational efficiency and service excellence. The firm fosters a supportive, high-performance culture that emphasizes continuous professional development and career advancement.

Location

This role offers a flexible hybrid work model across key U.S. metropolitan markets including East Coast (Boston, New York, Short Hills, Philadelphia, Wilmington, Baltimore, Washington D.C., Reston, Raleigh, Atlanta, Miami), Central (Chicago, Minneapolis, Dallas, Houston, Austin), and West Coast / Southwest (Phoenix, San Diego, Los Angeles, Palo Alto, San Francisco, Seattle). Candidates must be aligned with standard Central Time or Pacific Time working hours to support firm operations. Candidates located in Chicago can connect with our dedicated team serving the broader Chicago Metro Area market ,while candidates across all other regions are integrated through our national recruitment network . Occasional light travel (under 10%) may be required for team alignment or specialized training.

What You Will Do

• Serve as the primary point of contact for resolving accounting and billing inquiries from attorneys, billers, business professionals, and clients.
• Assess, research, and resolve complex financial and billing questions accurately while adhering to standard Service Level Agreements (SLAs).
• Accurately document all inquiries, actions, and resolutions within the ServiceNow ticketing system and professional email correspondence.
• Identify out-of-scope issues and route them effectively to correct internal resolver groups while ensuring requestors remain supported throughout the process.
• Maintain strict compliance with firm policies, accounting practices, and legal confidentiality standards when managing sensitive financial data.
• Participate in ongoing training and professional development to maintain subject-matter mastery of firm accounting software and enterprise tools.
• Leverage feedback and technical documentation to eliminate personal knowledge gaps and continuously enhance overall service quality.
• Build trust across internal departments through transparent communication, dependable follow-through, and exceptional service delivery.

Who You Are

• Minimum 2 years of dedicated accounting or billing experience within a law firm or professional services organization.
• Hands-on proficiency and practical working experience with Aderant legal management software is strictly required.
• Familiarity or working experience with enterprise tools such as Chrome River, Kofax, or ServiceNow ticket management systems is highly preferred.
• Demonstrated competence in Microsoft Office Suite, including Excel proficiency (pivot tables, complex filters) and Word formatting capabilities.
• Strong analytical, research, and problem-solving abilities with high attention to detail and accuracy.
• Exceptional written and verbal communication skills, with the ability to maintain confidentiality and professionalism at all times.

The ideal candidate is a naturally curious, customer-centric accounting professional who excels at investigating the "why" behind financial transactions. You thrive in collaborative, fast-paced environments, possess a polished communication style, and take pride in delivering clear, prompt solutions to multi-disciplinary teams.

Education & Qualifications

High School Diploma or GED required. Associate's or Bachelor's Degree in Accounting, Finance, or a related business field preferred.

Why Join the Team?

This position provides a unique opportunity to expand your core accounting expertise while developing valuable skills in process optimization, internal consulting, and client service within a top-ranking global firm. You will work alongside industry-leading professionals in an environment that prioritizes career development, continuous learning, and team collaboration. In addition to robust medical, dental, vision, and 401(k) benefits, the firm offers a progressive culture that values transparency, work-life balance, and professional fulfillment.