Accounting Associate

ATR International; Glen Allen (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Connexions Loyalty seeks a Travel Accounting Clerk to manage Accounts Receivable tasks within the Travel Business segment. You will process refunds, review service center tickets, and ensure accurate daily redemptions while interacting with internal fulfillment resources and help desk agents.

The role requires at least 2 years in a detail‑oriented environment (Billing, AP, or AR) and strong data management skills.

Qualifications

• 2 years of experience in billing, AP, or AR.
• Experience handling high volume tickets and client correspondence.
• Ability to monitor and research open receivables and support tickets to meet KPIs.
• Strong time management and communication skills.

Responsibilities

• Support processing of daily refunds and review service center tickets to ensure accurate daily redemptions.
• Assist in monitoring open receivables and support tickets to meet KPIs.
• Perform weekly and monthly reconciliation and invoice review and generate departmental reports.
• Prepare client reports for internal and external individuals in a timely manner.

Skills

Accounts Receivable

Data analysis

Customer service

Time management

Communication

Job description

The Travel Accounting Clerk is responsible for handling all correspondence related to Accounts Receivable accounting functions within the Travel Business segment for Connexions Loyalty. This position requires interaction with some or all the following: internal fulfillment resources and help desk agents. Daily, person will be responsible for clearing high volume support center tickets, open receivables, and customer refunds.

Essential Functions and Responsibilities:

• Support processing of daily refunds, review daily service center tickets, email correspondence from internal and external customers to ensure accurate processing of daily redemptions. All exceptions/errors must be resolved timely.
• 2 years of experience in a detail oriented work environment preferably either Billing, AP or AR
• Assist in monitoring and researching open receivables and support tickets in order to meet key performance metrics.
• Assist with performing weekly and monthly reconciliation and invoice review. This includes the generation of departmental reporting used for billing and reconciliation.
• Prepare and generate the appropriate client reports for internal and external individuals in an accurate and timely manner.
• At least 2 year of customer service experience.
• Ability to manage large data elements in an organized and timely manner.
• Ability to navigate and multi-task between various systems and processes to more efficiently reconcile transactions.
• Attend training classes for the launch of new programs and/or recurring training. The expected result is to retain this information to effectively service customers.
• Maintain updated process documents
• Work on special project as required

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in fund servicing operations and derivative products, with a focus on executing routine transactions and process improvements.
• Proven ability to apply active listening and questioning techniques to understand and address client needs effectively.
• Experience in continuous improvement initiatives, with a focus on applying innovation and design thinking techniques to enhance operational efficiency.
• Strong time management, prioritization skills, and effective communication.