Accounting/Administrative Assistant

Aksarben Heating, Air Conditioning, Plumbing; Aurora (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Insurance access after 31 days

Medical insurance options starting at

Dental & vision insurance

HSA or FSA

401(k) with company match

Paid Time Off & Holiday Pay

Company-paid life insurance

Job summary

ARS-Rescue Rooter in Colorado is seeking an Accounting/Administrative Assistant to support the customer experience, monitor service quality, and uphold high satisfaction standards across our HVAC and plumbing services. The role involves handling inbound inquiries, documenting issues, coordinating with local service centers, and providing QA insights.

A strong communication and documentation skillset is essential, with a reliable, proactive mindset.

Qualifications

• 1–2 years of customer service or call center experience.
• 4–8 years in quality control, inside sales, or a similar customer-focused role.
• knowledge of residential construction trades. HVAC and Plumbing trades preferred
• Exceptional communication skills and attention to detail
• Strong computer and documentation skills
• A proactive mindset, dependable attitude, and commitment to quality outcomes

Responsibilities

• Handle inbound customer concerns and follow up to support satisfaction and QA.
• Investigate service quality issues including pricing, damages, and technician performance.
• Document and track customer complaints and QA trends promptly.
• Coordinate resolutions with local service centers and leadership.
• Review surveys and respond to negative feedback.
• Provide quarterly complaint analysis by branch and region.
• Support continuous improvement of service consistency.

Skills

Customer service

Quality control

Communication skills

Documentation

Proactive mindset

Job description

Company Name

ARS-Rescue Rooter

Overview

Pay Range: $22.00-$24.00 hour Schedule: Monday-Friday/8:00 am-5:00 pm

American Residential Services is the nation’s largest provider of residential HVAC, plumbing, and electrical services—trusted by thousands of homeowners for over 50 years. We’re seeking a Accounting/Administrative Assistantto help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board.

Why You’ll Love Working Here:

• Insurance access after just 31 days of employment
• Medical insurance options starting at $5/week
• Dental & vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid Time Off & Holiday Pay
• Company-paid life insurance
• Learn more at www.myarsrewards.com

Responsibilities

• Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
• Investigate service quality issues including pricing, damages, and technician performance
• Document and track all customer complaints and QA trends in a timely and detailed manner
• Coordinate resolutions by working closely with local service center teams and leadership
• Review and respond to customer satisfaction surveys, especially negative feedback
• Deliver quality insights and provide quarterly complaint analysis by branch and region
• Ensure service consistency and continuous improvement in the customer experience

Qualifications

• 1–2 years of customer service or call center experience
• 4–8 years of experience in quality control, inside sales, or a similar customer-focused role
• knowledge of residential construction trades. HVAC and Plumbing trades preferred
• Exceptional communication skills and attention to detail
• Strong computer and documentation skills
• A proactive mindset, dependable attitude, and commitment to quality outcomes

Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.