Program Manager: Academic Programs & Master’s Pathway

Alyssa Nobriga International, LLC; United States; Remote; USD 80,000 - 110,000; Part time

Job summary

Institute for Coaching Mastery by Alyssa Nobriga International is seeking a Program Manager to lead the Master’s Pathway development and launch. You will collaborate with the founder, curriculum partners, faculty, and student support to design, implement, and scale a premier postgraduate program.

The role is remote, 1099 contract, with up to 35 hours per week (Pacific Time). Initial focus is to build the pathway program, manage accreditation coordination, and establish efficient operations for

Qualifications

• 3+ years of experience in online education, coaching certification, or academic programs.
• Strong communication and follow-through.
• Ability to own outcomes and drive initiatives to completion.
• Experience collaborating with founders, academic partners, accrediting bodies, and support teams in a fully remote setting.
• Background in program management, education operations, or related fields.

Responsibilities

• Translate program vision into timelines, workflows, launch plans, and operating systems.
• Coordinate curriculum planning, student journeys, faculty workflows, and accreditation-related tasks.
• Oversee calendars, LMS updates, databases, certifications, SOPs, and delivery workflows.
• Manage student support, mentoring teams, and retention initiatives.
• Lead cross-functional meetings, document decisions, and ensure clear ownership.
• Develop scalable systems with repeatable workflows and proactive visibility.

Skills

Program leadership

Communication

Ownership mindset

Remote collaboration

Program management

Job description

Program Manager: Academic Programs & Master’s Pathway

A long-term leadership role for a grounded, systems-minded operator who can build, launch, and steward a world-class academic student experience at accredited level (higher education, postgraduate, master`s degree level).

ROLE OVERVIEW

Institute for Coaching Mastery by Alyssa Nobriga International is entering a new phase of growth as we expand our academic program portfolio and go through the postgraduate education accreditation process.

The Program Manager will partner closely with Alyssa, senior leadership, curriculum partners, faculty, coaches, student support, and operations department to turn a postgraduate coach certification program vision into a seamless, scalable student experience.

The first few months of this role will be focused on the development and operational launch of the master’s pathway program, including curriculum coordination, student journey design, faculty workflows, delivery systems, accreditation-related coordination, and ongoing program management.

As the company grows, this role may expand into broader program ownership across other programs of the institution.

CORE RESPONSIBILITIES

Program Development & Launch

• Translate program vision into clear timelines, workflows, launch plans, and operating systems.
• Support curriculum planning, student journey mapping, faculty coordination, and accreditation-related project management.
• Ensure promised program elements, resources, calendars, and student-facing materials are documented and delivered.

Program Delivery & Operations

• Own the ongoing coordination and delivery of assigned academic programs.
• Oversee calendars, live-session logistics, LMS updates, student databases, certification processes, SOPs, and delivery workflows.
• Monitor program health and proactively flag risks, bottlenecks, gaps, and decisions needed from leadership.

Student Experience & Retention

• Manage student support and mentoring/coaching teams to improve clarity, engagement, completion, satisfaction, retention, and re-enrollment.
• Manage escalated student experience matters with calm, care, and brand-aligned communication.
• Track feedback, recurring student issues, and opportunities to strengthen the journey.

Team Leadership & Cross-Functional Coordination

• Keep leadership, curriculum, faculty, coaching, support, marketing, and operations aligned.
• Lead meetings, document decisions, follow up on action items, and maintain clear ownership across projects.
• Support team rhythms, accountability, hiring, onboarding, training, and performance development where relevant.
• Build scalable systems for program delivery, communication, documentation, tracking, and reporting.
• Reduce reactive execution by creating clean SOPs, repeatable workflows, and proactive visibility.
• Implement meaningful improvements that strengthen delivery without compromising quality.

SUCCESS PROFILE

• AI first operator + Experienced program leader with 3+ years of relevant industry experience (online education, coaching certification, academic programs). Highly organized, detail-oriented, and calm under pressure.
• Strong communicator with excellent follow-through.
• Able to own outcomes, not tasks.
• Comfortable working with visionary founder, academic partners, accrediting bodies, faculty, coaches, and admin support professionals in a fully remote setting.
• Experienced in program management, education operations, online learning, certification programs, higher education, or student experience.
• Interested in a long-term role with room to grow.

KPI FRAMEWORK

Program Delivery & Launch

• 95%+ of major milestones, deliverables, and launch activities completed within 6 months after onboarding.
• 100% of essential program materials, calendars, and student-facing resources finalized within 6 months after onboarding.
• LMS, databases, SOPs, and core operating documents maintained accurately and updated on time.

Student Success & Experience

• Withdrawal rate: below 7% of enrollments.
• Re-enrollment: min 5% increase year over year.
• Escalated student issues resolved within 48 hours.

Team Leadership & Operations

• 100% of monthly 1:1s and quarterly reviews completed and documented for direct reports.
• 85%+ of team tasks completed independently and on time.
• Customer support initial response time maintained under 24 hours during active programming cycles.
• Clear communication cadence maintained across teams, with visible ownership and follow-through.

Systems, Reporting & Improvement

• 1–2 meaningful process or systems automations with AI implemented per quarter.
• Monthly KPI and program-health reporting delivered clearly and proactively.
• Program operations managed within approved budget parameters.
• Key workflows and SOPs documented, maintained, and continuously refined.

ROLE DETAILS

• Up to 35 hr/week load (within 9 am - 5 pm Pacific Zone Hours, Mon-Fri)
• Remote (work from anywhere), 1099 Contract
• Initial focus: Master’s pathway program development and launch