Account Support Representative

ADVANCED OXYGEN THERAPY INC.; Hackensack (NJ); Remote; USD 100,000 - 125,000; Part time

Job summary

A leading company in topical wound oxygen therapy is seeking enthusiastic Account Support Representatives. This remote contract position involves supporting the sales team, engaging with patients, and ensuring exceptional customer service. Ideal candidates will have strong communication skills and a background in patient-centered roles.

Qualifications

• 3+ years of related experience or equivalent education.
• Previous experience in a patient-centered role preferred.
• Bi-lingual in Spanish or Russian, Cantonese preferred.

Responsibilities

• Support the sales team in delivering products within the territory.
• Conduct equipment set-ups and patient support.
• Build detailed knowledge about the company's products.

Skills

Compassionate listening

Empathetic listening

Customer service

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

AOTI is the global leader in multimodality topical wound oxygen therapy. Our patented non-invasive Topical Wound Oxygen (TWO2) therapy is the only device that has demonstrated in Randomized Controlled Trial (RCT) and Real-World Evidence (RWE) studies to heal Diabetic Foot Ulcers (DFUs), resulting in an unprecedented 88 percent reduction in hospitalizations and 71 percent reduction in amputations over 12 months – because of this and more, AOTI is growing fast!

We are seeking enthusiastic and dedicated Account Support Representatives who will thrive in a team environment and prioritize exceptional customer service. We believe that success begins with an excellent work environment where our team is supported, can grow, and develop. As a leader in our industry, we are committed to providing opportunities for incredible internal growth.

Ideal candidates will possess compassionate and empathetic listening skills, actively engage in conversations with clients and patients, and educate them on our products and user guides.

Job Type: up to 30/hours week, Remote Environment, Contract position for 3 months

Territory: Bronx, Manhattan, Queens and surrounding areas

Compensation: $23.00/hr. - $25.00/hr.

General Accountabilities

• Support the sales team in delivering product within specific territory.
• Conduct equipment set-ups, patient support, equipment pick-ups and cleaning within the territory to maximize revenue and efficiency.
• Coordinates paperwork with sales team to maximize billing and collections.
• Contacts and visits patients to help them use the company’s products and services properly.
• Handles queries about company products and services from patients.
• Builds up detailed knowledge about the company's products.
• Provides professional, knowledgeable, courteous customer service.
• Meets customer needs, offers options, resolves problems, and follows up with customers.
• Ensures full customer satisfaction without unnecessarily referring customer to other staff members.
• May be required to work overtime as needed, specifically at the end of each month.
• Performs other duties as assigned.

Skills

• High school diploma or equivalent.
• Experience: 3+ years of related experience; or equivalent combination of education and experience.
• Previous experience in a patient-centered or customer facing role preferred.
• Reliable transportation to deliver and pick up equipment.
• Ability to safely transport equipment in an enclosed vehicle environment.
• Bi-lingual in Spanish preferred.
• Bi-lingual in Russian, Cantonese preferred.

Competencies

• Compassionate and empathetic listening skills focused on patient-centered care.
• Active engagement in conversations with clients and patients, including educating them on products and user guides.
• Professional presentation of oneself and the company.
• Attention to detail in all tasks.
• Strong problem-solving skills for effective troubleshooting.
• Interpersonal and customer service skills essential for client interactions.

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift, or climb.
• Occasionally required to lift light weights (less than 25 pounds).
• Occasionally required to lift moderate weights (25-50 pounds).
• Occasionally required to lift heavy weights (50 pounds or greater).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, and the ability to adjust or focus.

Work Environment

• Exposure to adverse conditions.
• Exposure to moving mechanical parts.
• Exposure to high, precarious places.
• Exposure to outside weather conditions.
• Exposure to fumes or airborne particles.
• Possible risk of electrical shock.
• Protective clothing or equipment is required including gloves, covering shoes, protective eyewear.

Advanced Oxygen, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.