Account Support Coordinator

Talentoma; Oregon; Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Account Support Coordinator to manage incoming requests, keep service information current, and route questions to the right contacts. This fully remote, desk-based role is based in Oregon and requires a 40-hour weekly commitment.

You will collaborate with clients, account managers, and service specialists using CRM systems like Dynamics 365, Salesforce Service Cloud, and Guru. Expect clear handoffs, timely updates, and proactive issue resolution.

Qualifications

• High school diploma or equivalent.
• 1–2 years in account support or client service coordination preferred.
• Familiar with CRM software and support platforms; can follow up and document interactions.
• Clear written and verbal communication for client updates and handoffs.

Responsibilities

• Review incoming client emails and tickets, identify the account, and organize requests by urgency and next actions.
• Check account details and previous interactions before coordinating responses.
• Record requests in the ticketing system with status and follow-up needs.
• Coordinate updates with account managers and update contact information per instructions.
• Use Guru to locate approved service information and explain next steps to clients.
• Route questions needing specialist input with concise history and unresolved items.
• Coordinate handoffs via Slack and maintain client-facing consistency.
• Follow up on open requests and escalate delays or conflicting information to the team lead.
• Confirm delivery of answers, update history, and close tickets with outcomes.
• Maintain accurate account details, timely turnaround, and flag recurring service gaps.

Skills

Account support

CRM familiarity

Stakeholder collaboration

Prioritization

Documentation

Education

High school diploma or equivalent

Tools

CRM software (Dynamics 365)

Salesforce Service Cloud

Guru

Slack

Job description

Monthly Pay: $3,964 - $5,334 USD per month

Summary

Clear account updates and coordinated follow-through help clients get answers without repeating their requests. The Account Support Coordinator organizes incoming account support requests, keeps service information current, and connects outstanding questions with the right support contacts. This position sits within the client support team, works under a customer service team lead, and collaborates with clients, account managers, and service specialists. This is a fully remote, desk-based work from home position based in Oregon, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Review incoming client emails and service tickets, identify the account involved, and organize requests by urgency, subject, and the next action needed.
• Check account contact details, previous interactions, and current service information in a CRM such as Microsoft Dynamics 365 before coordinating a response.
• Record each request in a support platform such as Salesforce Service Cloud, including the client question, assigned contact, current status, and follow-up needs.
• Coordinate routine account updates with account managers, confirming requested changes and making permitted contact-information updates according to established instructions and review steps.
• Consult a knowledge base platform such as Guru to locate approved service information and help clients understand available next steps without making unsupported commitments.
• Route questions requiring specialist input to the appropriate service contact, providing a concise account history and clearly stating what remains unresolved.
• Coordinate internal handoffs through a collaboration platform such as Slack, confirming ownership and keeping client-facing updates consistent with the latest available information.
• Follow up on open requests when promised updates are due, and **escalate** delays, conflicting information, or recurring concerns to the customer service team lead.
• Confirm that the client has received the relevant answer, update the account interaction history, and close completed tickets with clear outcome notes.
• Maintain quality through accurate account details, timely turnaround, complete notes, appropriate routing, and documented follow-up; flag recurring service gaps during team reviews.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of experience in account support, client service administration, or customer support coordination preferred.
• Understanding of account contact information, service requests, internal handoffs, and the distinction between routine updates and questions requiring specialist review.
• Familiarity with CRM software and support platforms, including tracking request status, updating permitted fields, and maintaining clear interaction histories.
• Ability to find approved answers in shared knowledge resources and use internal collaboration tools without losing important request context.
• Clear written and verbal communication for client updates, clarification questions, concise handoffs, and courteous follow-through on unresolved requests.
• Ability to prioritize competing requests, verify details before updating accounts, and recognize when an issue needs the team lead's attention.
• A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in Oregon, with account coordination and client communication handled through digital systems.
• Structured onboarding and training on the named systems, account support procedures, request routing, and service information resources.
• Regular check-ins with the team lead to review open questions, discuss feedback, and reinforce consistent service practices.
• Opportunities to build account administration, client liaison, service coordination, and request tracking skills through daily work.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.