Account Supervisor, Communications (Emerging Tech/AI)

Outcast LLC; New York (NY); On-site; USD 70,000 - 135,000; Full time

Job summary

Outcast LLC is seeking an Account Supervisor in New York to lead day-to-day account management and team dynamics. This role emphasizes crafting unique storytelling opportunities for emerging brands to elevate their market presence. Ideal candidates will have strong client partnership skills, a creative approach to communications, and significant experience in public relations. Join a progressive agency that values innovation and collaboration.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Qualifications

• 5+ years in public relations, media relations, or corporate communications.
• 2+ years supervising individuals and managing teams.
• Excellent writing and editing skills.

Responsibilities

• Oversee account teams, ensuring deadlines and client expectations are met.
• Develop strategic programs that enhance client brands.
• Provide strategic counsel to clients and internal teams.

Skills

Client partnership

Creative storytelling

Project management

Media relations

Team leadership

Education

B.S. in Communications or related field

Job description

Account Supervisor, Communications (Emerging Tech/AI)

Account Supervisor, Communications (Emerging Tech/AI)

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The Account Supervisor plays a key role in steering the day-to-day account management and direction of account teams. The role will focus on designing unique storytelling opportunities as we help emerging brands and leading companies bring their stories to life in differentiated and compelling ways. The Account Supervisor helps support team leads in overseeing the overall success and health of their account teams, nurturing client relationships, and managing account profitability. The role will also play a significant part in organic development and coaching of assigned team(s).

Who You Are:

● A creative, strategic leader with a hunger for growth and new opportunities

● Excited to help companies elevate their brands through compelling and market-moving

storytelling

● A true can-do individual, who is able to push up their sleeves, own and execute on time and on budget

● Dedicated to client partnership and understand the value it brings to your accounts

● Have a hypergrowth mindset and are agile enough to navigate the everchanging

● Reliable, trustworthy and adaptable teammate and account lead

● Patient, understanding and empathetic in difficult situations

● Deadline driven and able to adhere to a schedule while maintaining high performance

standards

What You’ll Do:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Client Focus:

● Develop and manage creative, strategic programs, projects, and initiatives that enhance client brands and advance their overarching communication objectives

● Oversee teams and ensure all deadlines and client expectations are met; provide

solutions to maintain client satisfaction

● Provide strategic counsel to clients and internal teams on an ongoing basis, taking into

consideration client goals and budget

● Work with team leads to oversee client and team health and provide constructive

suggestions on team roles, resources and workflow to maximize efficiency

● Bring a big picture view to planning, developing goals and directing efforts for best client business results

● Secure media opportunities for clients and the agency by bringing a strong awareness of the media landscape and established relationships with reporters across sectors

● Maintain a strong network of media and influencer connections, sharing proactive

opportunities with account teams and the agency

● Help run client strategy meetings and provide high-level counsel and recommendations

● Create and edit complex content, including presentations and strategic plans

● Assist with high-level client positioning and message development

● Assist clients and team leads during crisis situations

● Manage client budgets and communications around weekly and monthly billing

● Assist with onboarding new team members

Internal Agency Focus:

● Actively participate in the new business process by vetting opportunities, supporting

intake calls, proposal and pitch development, providing input and recommendations,

etc.

● Represent agency and/or clients at key industry events

● Contribute to the agency training and development program and lead agency trainings

● Proactively mentor SAE, AE, AAE and Associate-level employees with a focus on growth and development; provide timely and constructive and suggestions to teammates/peers

● Serve as the direct manager for Associates

What You’ll Need:

● B.S. in Communications or related, advanced degree preferred

● 5+ years public relations, media relations, corporate communications experience (can be combined)

● 2+ years direct experience supervising individuals and managing teams

● 2+ years project management experience

● Excellent writing and editing skills

● Deep industry knowledge

● Demonstrated understanding of complex products, services and solutions

Who We Are:

Outcast is a strategic communications agency that helps startups and established brands shape the future through creative storytelling and data-driven strategies. With expertise across earned, owned, and paid media, we offer services like media relations, thought leadership, and content development. Our US and UK hubs enable global support, strengthened by our joint venture as Marker Collective and as part of the Next15 Group. We provide counsel that’s impactful, not just convenient, guiding clients through tough challenges as dedicated partners and truth-tellers. Our values—centered on inclusivity, innovation, and partnership—drive results for brands at every stage of growth. Connect with us at [e-mail] to explore how we can shape your brand’s future.

Outcast is an equal opportunity employer. We are committed to building a workplace where inclusivity, creativity, and innovation thrive. We do not discriminate against any applicant or employee based on race, color, national origin, sex, gender identity, sexual orientation, age, disability, religion, veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Public Relations, Strategy/Planning, and Project Management

• Industries

  Public Relations and Communications Services and Technology, Information and Media

Referrals increase your chances of interviewing at Outcast by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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