Account Supervisor

BBH USA; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

BBH in New York seeks an Account Supervisor to lead client partnerships, champion strategic thinking, and drive agency growth. You will steer cross‑functional teams, own multiple campaigns end‑to‑end, ensure delivery on time and on budget, and communicate clearly with clients and internal stakeholders.

This role requires mentoring junior staff, balancing client needs with agency capabilities, and upholding BBH’s standards of excellence across all work streams.

Qualifications

• 4+ years of relatable experience in client service or brand marketing.
• Solutions-oriented; always has solutions in mind when managing up.
• Demonstrated ability to own and work on multiple projects at once.
• Extremely detail-oriented and organized.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• A passion for creativity.

Responsibilities

• Building relationships with clients based on consistent, best-in-class delivery and a strategic understanding of the client’s business
• Regularly communicating with clients to keep them informed of project progress, and ensuring that any client requests are addressed in partnership with other members of the team
• Developing an in‑depth and strategic understanding of the client’s business and competitive landscape, in order to ensure that the output of the agency is always in pursuit of the client objectives
• Seeking out new opportunities for organic growth on existing client business, and then working with other members of the team to bring in these additional projects.
• Exhibiting an entrepreneurial mindset and a hunter attitude. Actively searching for new business opportunities within the marketing community.
• Partnering with strategy and creative counterparts to form a team that together provides the client with the best of BBH
• Proactively bringing in other members of the agency team as needed to ensure that projects are properly staffed with the appropriate skill sets
• Contributing to a positive working environment and culture on the team and with the broader agency
• Overseeing the project management of the account, guiding the account manager and partnering with other departments to ensure smooth delivery
• Troubleshooting where necessary and having the confidence and authority to redirect projects if they are beginning to go off track
• Partnering with other members of the account, finance, operations and production teams to ensure that projects are being well financially managed, maintaining profitability.
• Becoming the lynchpin in the team once a project has been green‑lit for production, partnering closely with creative and production to ensure that the client management of the project is smooth and enjoyable
• Exhibiting an attention to detail that ensures every single element of a campaign is delivered on time, and on budget, to the highest creative standards.

Skills

Client service

Brand marketing

Communication skills

Project management

Job description

We are currently seeking a full-time Account Supervisor to join our team.

At BBH, members of the account management department are expected to be business partners - both externally with our clients, and internally with each member of a cross‑functional team. The account people should use their deep knowledge and understanding of the client’s business in order to create the best conditions for the right work to thrive, leading to the success and growth of both our partners and our agency.

The Account Supervisor is a driving force in the agency, with significant experience in managing internal teams, building strong client partnerships and delivering excellent work. They have a ‘no task too big, no task too small’ mentality and will be expected to manage their own projects flawlessly while also taking on some leadership responsibilities. They are excellent communicators both internally and externally, ensuring that stakeholders are well informed. They have a solid understanding of marketing strategy and are eager to develop this further. They project calmness and authority, creating the foundations that are required for the whole team to succeed.

Client Partnership

• Building relationships with clients based on consistent, best-in-class delivery and a strategic understanding of the client’s business
• Regularly communicating with clients to keep them informed of project progress, and ensuring that any client requests are addressed in partnership with other members of the team
• Developing an in‑depth and strategic understanding of the client’s business and competitive landscape, in order to ensure that the output of the agency is always in pursuit of the client objectives

Agency Growth

• Seeking out new opportunities for organic growth on existing client business, and then working with other members of the team to bring in these additional projects.
• Exhibiting an entrepreneurial mindset and a hunter attitude. Actively searching for new business opportunities within the marketing community.

Team Leadership & Collaboration

• Partnering with strategy and creative counterparts to form a team that together provides the client with the best of BBH
• Proactively bringing in other members of the agency team as needed to ensure that projects are properly staffed with the appropriate skill sets
• Contributing to a positive working environment and culture on the team and with the broader agency

Project Management

• Overseeing the project management of the account, guiding the account manager and partnering with other departments to ensure smooth delivery
• Troubleshooting where necessary and having the confidence and authority to redirect projects if they are beginning to go off track
• Partnering with other members of the account, finance, operations and production teams to ensure that projects are being well financially managed, maintaining profitability.

Delivery

• Becoming the lynchpin in the team once a project has been green‑lit for production, partnering closely with creative and production to ensure that the client management of the project is smooth and enjoyable
• Exhibiting an attention to detail that ensures every single element of a campaign is delivered on time, and on budget, to the highest creative standards.

Qualifications

• 4+ years of relatable experience in client service or brand marketing
• Solutions-oriented; always has solutions in mind when managing up
• Demonstrated ability to own and work on multiple projects at once
• Extremely detail-oriented and organized
• Strong oral and written communication skills
• Strong interpersonal skills
• A passion for creativity