Account Supervisor

Jobtailor; Oakland (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor in Oakland is seeking an Account Supervisor to oversee strategic direction of the agency’s creative production workflow, lead kickoff meetings, and craft compelling briefs and client presentations.

You will manage a team across projects, optimize work allocation, and drive measurable results across broadcast, OOH, digital, and social campaigns while maintaining strong client relationships and budgets.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5–7 years of experience demonstrating increasing responsibilities and advancement to Account Supervisor or an equivalent title; at least 1 year managing a team preferred
• Agency experience preferred
• Experience with various project types, including broadcast, OOH, print, digital, and social media; across creative, production, and media
• Experience in leading strategic thinking across projects
• Ability to identify the key aspects of the data or problems, and provide creative solutions
• Proven track record in delivering measurable results through managing and executing marketing programs
• Excellent written and oral communication skills

Responsibilities

• Oversee the strategic aspect of the Agency’s creative production workflow process, including opening jobs, writing creative briefs, managing creative kickoffs, and leading internal and client presentations
• Manage the team across projects
• Optimize assignment of work across Account team, ensuring Agency processes are followed
• Provide strategic direction for creative, media, and merchandising projects
• Help manage client expectations regarding budget, scope of work, timing, schedules, and processes
• Engage and provide strategic direction to the more senior clients
• Delegate to team members while maintaining teamwork and authority
• Manage the media planning and marketing calendar development, working with the Account Director
• Take an active role in strategic marketing planning, working with the Account Director
• Gain a thorough understanding of the client’s business and industry
• Stay up to date on industry developments and trends relevant to the client’s business
• Responsible for managing the budget
• Oversee the Account Executive’s work on client budget inputs and Agency billing, and processing of invoices, job closings, and client estimates
• Supervise and foster relationship with Account Executive(s)
• Responsible for team development, including ongoing feedback and regular meetings
• Manage client meeting preparation and coordination with the Account Executive
• Build and maintain positive client relationships and achieve marketing objectives
• Manage and lead client meeting presentations
• Active role in presenting to clients
• Manage and mentor the Account Service team
• Supervise multiple lines of business and strengthen agency-client relationships
• Provide leadership in strategic plans to grow client business and generate incremental billings
• Continuously test and learn new ideas for the client’s business
• Review client account profitability with the Account Director monthly
• Supervise, train, and motivate team members
• Proactively identify, develop, and present strategic POVs
• Evaluate creative performance based on KPIs to formulate recommendations

Skills

Strategic Marketing Planning

Team Management

Client Relationship Building

Creative Production Workflow

Budget Management

Education

Bachelor's Degree

Tools

Project Management

Creative Brief Writing

Media Planning

Marketing Program Execution

KPI Evaluation

Job description

• Oversee the strategic aspect of the Agency’s creative production workflow process, including opening jobs, writing creative briefs, managing creative kickoffs, and leading internal and client presentations
• Manage the team (e.g., Account Coordinator, Assistant Account Executive and Account Executive) across projects
• Optimize assignment of work across Account team, ensuring Agency processes are followed
• Provide strategic direction for creative, media, and merchandising projects
• Help manage client expectations regarding budget, scope of work, timing, schedules, and processes
• Engage and provides strategic direction to the more senior clients
• Delegate to team members without giving up teamwork and authority
• Manage the media planning and marketing calendar development, working with the Account Director
• Take an active role in strategic marketing planning, working with the Account Director
• Gain a thorough understanding of the client’s business and industry
• Stay up to date on the latest developments in the marketing and advertising industry, as well as industry trends relevant to the client’s business
• Responsible for managing the budget
• Oversee the Account Executive’s work on client budget inputs and Agency billing, and processing of invoices, job closings, and client estimates
• Supervise and foster relationship with Account Executive(s), ensuring work quality and advancement
• Responsible for team development, to include on-going feedback and regularly scheduled meetings to review and set goals
• Manage client meeting preparation and coordination with the Account Executive
• Build and maintain positive, lasting client relationships based on effectively achieving client’s marketing objectives
• Manage and lead client meeting presentations
• Active role in presenting to clients
• Manage and mentor the Account Service team
• Supervise multiple lines of business, and strengthen and develop the agency-client relationship with multiple contacts at each LOB
• Provide leadership in the development of strategic plans to help grow client business and generate incremental billings and income
• Continuously look for ways to test and learn new ideas on the client’s business, anticipating next steps along the wayReview client account’s profitability with the Account Director monthly
• Supervise, train, and motivate team members to assure a high level of performance
• Proactively identify, develop, and present strategic POVs
• Evaluate creative performance based on key KPIs in the dashboard to formulate creative recommendations

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 5–7 years of experience demonstrating increasing responsibilities and advancement to Account Supervisor or an equivalent title; at least 1 year managing a team preferred
• Agency experience preferred
• Experience with various project types, including broadcast, OOH, print, digital, and social media; across creative, production, and media
• Experience in leading strategic thinking across projects
• Ability to identify the key aspects of the data or problems, and provide creative solutions
• Proven track record in delivering measurable results through managing and executing marketing programs
• Excellent written and oral communication skills

Core Competencies

Demonstrates expertise in strategic marketing planning, team management, and client relationship building, with a focus on delivering measurable results across various media types. Proficient in overseeing creative production workflows and optimizing project assignments to meet client objectives.

Highest-signal resume keywords

• Strategic Marketing Planning
• Team Management
• Client Relationship Building
• Creative Production Workflow
• Budget Management

ATS Optimization Keywords

Hard Skills

• Project Management
• Creative Brief Writing
• Media Planning
• Marketing Program Execution
• KPI Evaluation

Soft Skills

• Excellent Communication Skills
• Team Development
• Problem Solving
• Leadership
• Client Presentation Skills

Certifications & Qualifications

• Bachelor’s Degree

Industry Keywords

• Agency Experience
• Broadcast
• OOH
• Print
• Digital
• Social Media
• Creative Production
• Marketing Objectives
• Client Expectations
• Incremental Billings