Account Supervisor

The Grist; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Grist in Boston is seeking an experienced Account Supervisor to lead the day-to-day strategic and operational work across a portfolio of client accounts, ensuring projects move from kickoff through execution while building trusted client relationships along the way.

This role thrives in an entrepreneurial environment; you’ll own day-to-day management of multiple accounts across branding, digital, social, video production, and integrated marketing, collaborating with internal teams,

Qualifications

• 5–8+ years in Account Management or Client Services
• Experience in creative/marketing/branding/production agency environments
• Experience managing video production projects from pre-production through delivery
• Strong understanding of social media platforms and multi-channel campaigns
• Proven ability to manage budgets, timelines, and scopes

Responsibilities

• Serve as the primary day-to-day contact for assigned client accounts
• Lead recurring client meetings, status calls, presentations, and discussions
• Translate client goals into actionable workstreams
• Anticipate client needs before problems arise
• Oversee multiple accounts across branding, digital, social, video, and integrated marketing
• Coordinate internal teams, freelancers, and vendors to deliver on time and on budget
• Maintain clear communication and proactive issue escalation when needed
• Help strengthen and scale the Client Services department as the agency grows

Skills

Account management

Client relationships

Project management

Budgeting

Cross-functional leadership

Video production

Education

Bachelor's degree in Marketing/Communications

Tools

Asana

Wrike

ClickUp

Microsoft Office

Google Workspace

Job description

Company Description

The Grist is a Boston-based agency grounded in grit, resourcefulness, and an entrepreneurial spirit of resilience and determination. The team combines strategic insight, design expertise, and creative thinking to shape and accelerate the growth of brands. By integrating disciplined work ethic with innovative problem-solving, The Grist helps clients navigate complex markets and differentiate their offerings. Prospective team members can expect a collaborative environment that values initiative, curiosity, and practical creativity. The agency is committed to producing impactful work that meaningfully shifts the trajectory of the brands it serves.

About The Role

We're looking for an experienced Account Supervisor to join our growing Client Services team. This person will serve as the day-to-day strategic and operational lead across a portfolio of client accounts, ensuring projects move seamlessly from kickoff through execution while building trusted client relationships along the way.

This role is ideal for someone who thrives in an entrepreneurial environment where no two days look the same. You'll own the day-to-day management of multiple accounts across branding, digital, social, video production, and integrated marketing initiatives, working closely with internal creative teams, freelancers, media partners, production partners, and clients.

You'll report directly to the Account Director and operate with a high degree of autonomy. We're looking for someone who can independently lead accounts, solve problems proactively, make thoughtful decisions, and confidently drive work forward while knowing when to elevate strategic issues.

If you enjoy wearing multiple hats, love creating order from chaos, and get energized by building long-term client relationships, we'd love to meet you.

What You'll Do

• Serve as the primary day-to-day contact for assigned client accounts
• Build trusted relationships with clients through clear communication, responsiveness, and proactive thinking
• Lead recurring client meetings, own status calls, presentations, and project discussions
• Understand each client's business goals and translate them into actionable workstreams
• Anticipate client needs before they become problems

Project & Account Management

• Oversee multiple client accounts simultaneously across various industries
• Develop project timelines, briefs, workbacks, and production schedules
• Coordinate kickoff’s and internal reviews teams to ensure projects remain on time and on budget
• Monitor deliverables from kickoff through final delivery
• Identify risks early and develop solutions before they impact the client
• Keep all stakeholders informed with the right information at the right time

Production & Operations

• Manage projects across:
• Brand strategy
• Creative campaigns
• Video production
• Digital marketing
• Social media
• Website initiatives
• Coordinate external vendors, freelancers, production crews, photographers, editors, and other partners
• Manage estimates, scopes of work, addendums, freelance and vendor contracts, and project documentation

Internal Leadership

• Act as the organizational hub between clients, creative teams, production partners, and leadership
• Communicate priorities clearly across departments
• Create structure, documentation, and processes that improve efficiency
• Independently drive projects forward while proactively escalating strategic decisions when needed.
• Help strengthen and scale the Client Services department as the agency continues to grow

Qualifications

Required Experience

• 5–8+ years in Account Management, Client Services, Project Management, Production, or Agency Operations
• Experience working within a creative, marketing, branding, advertising, or production agency
• Experience supporting video production projects from pre-production through final delivery, including coordinating timelines, managing logistics, collaborating with production teams, and overseeing client communications throughout the production process.
• Strong understanding of major social media platforms (Instagram, Facebook, LinkedIn, TikTok, YouTube, etc.), including platform functionality, content formats, publishing best practices, and audience engagement.
• Experience managing integrated marketing campaigns across multiple channels
• Experience leading client relationships from kickoff through delivery
• Experience managing budgets, scopes, timelines, and project finances

Preferred Experience

• Working knowledge of digital marketing strategy and campaign development
• Professional social media management experience is preferred, but candidates who actively use and understand social platforms are encouraged to apply.
• Experience managing clients and integrated marketing initiatives within one or more of the following industries is highly preferred:
• Food & Beverage
• Consumer Packaged Goods (CPG)
• B2B / Professional Services
• Energy, Sustainability & Clean Technology

Skills

• Able to translate strategy into execution by understanding the "why" behind a campaign—not just the deliverables required to launch it.
• Exceptional organizational and time management skills
• Strong project management capabilities
• Proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Drive)
• Experience with project management platforms (Asana, Monday, Wrike, ClickUp, etc.)
• Experience managing social media platforms and publishing tools, including scheduling content, coordinating publishing calendars, and utilizing platforms such as Hootsuite (or similar social media management tools)
• Strong financial tracking and budgeting skills
• Excellent presentation skills
• Ability to synthesize large amounts of information into clear action plans
• Comfortable leading meetings and client presentations
• Ability to manage multiple projects simultaneously without sacrificing attention to detail