Account Supervisor

Full Contact Advertising; Boston (MA); Hybrid; USD 70,000 - 85,000; Full time

Job summary

A Boston advertising agency is seeking an Account Supervisor with 6-8 years of agency experience to manage multiple client accounts. The ideal candidate should possess strong strategic and client relationship skills, thrive in a fast-paced environment, and be able to work both autonomously and collaboratively. This role involves developing deliverables, nurturing client relationships, and mentoring team members, offering a creative work atmosphere in a hybrid model with three days onsite.

Qualifications

• 6-8 years of agency experience is required.
• Proven business and advertising acumen is necessary.
• Experience with financial services is a plus.

Responsibilities

• Manage day-to-day operations of 3+ client accounts.
• Develop and oversee deliverables for clients.
• Nurture and maintain strong client relationships.

Skills

Strategic skills

Client relationship management

Autonomy

Collaboration

Presentation skills

Job description

We are seeking a driven and enthusiastic Account Supervisor to join our growing Boston agency.

The ideal candidate must be a confident team player with strong strategic skills, a lover of advertising, detail‑oriented, and collaborative.

They should thrive in an environment with limited resources, be creative in their approach, manage day‑to‑day across multiple accounts, and support new business pitches and project work as needed.

Currently all Full Contact employees work in our Boston office three days a week – Monday, Tuesday, Wednesday – and WFH on Mondays and Fridays.

RESPONSIBILITIES

• Day‑to‑day management of 3+ accounts
• Work with internal teams to manage all client deliverables from strategy to media delivery
• Proactively nurture client relationships on a daily basis
• Manage partner relationships on accounts (media, PR, etc.) where applicable
• Develop compelling, strategically‑led creative briefs or kickoff materials
• Train, develop and mentor team members: provide guidance, direction and training as needed (e.g., review status reports, strategies, traffic instructions, creative rotations, etc.)
• Become a category expert – share information with internal team and client as necessary
• Track competitive and industry activity on an ongoing basis
• Draft scopes of work and fee estimates for retained clients and project work as needed
• Keep client marketing assets named, filed, categorized and organized

REQUIREMENTS

• 6‑8 years of agency experience
• Financial Services category experience is a plus
• Integrated marketing experience spanning traditional and digital channels
• Proven business and advertising acumen
• Ability to work autonomously and collaboratively with internal and external teams
• Strong oral, written and presentation skills

ABOUT FULL CONTACT

Full Contact is who we are. Full Contact is what we make.

We are connectors, using every means necessary to deepen the engagement between a brand and a consumer.

We are inventors, innovating not for the sake of innovation, but for the sake of propelling our clients’ businesses forward.

We are transformers, extremely well‑versed in the art of launching and revitalizing brands.

We are people, down‑to‑earth and thoroughly enjoyable, who work with clients in a way they tell us is both rare and refreshing.

We are Full Contact.

And we think you’d love being part of Full Contact.