Account Supervisor

LSG Lufthansa Service Holding AG; Austin (TX); On-site; USD 43,000 - 71,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off, Sick Leave & Holidays

Tuition Reimbursement

Free Parking & Daily Meals

Job summary

SkyChefs, part of Lufthansa Service Holding AG, seeks an Account Supervisor in Austin to lead customer operations connecting the kitchen/CSC with airline partners. You will drive timely deliveries, accurate billing, and high service standards while managing a team of six warehouse staff.

Ideal candidates have a bachelor’s degree in a related field and 3+ years in customer service with account-management exposure. The role includes benefits such as 401(k), PTO, and tuition reimbursement.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or related field.
• 3+ years of customer service experience, with a preference for direct account management.
• Ability to manage client relationships and act as the main point of contact.
• Bilingual is preferred to support effective communication.
• Experience in large-scale, diverse operations environments.
• Strong presentation, communication, training, and interpersonal skills.
• Proficient in Microsoft Office Suite and Windows-based applications.

Responsibilities

• Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager.
• Maintain customer specifications, measurement systems, and service requirements across departments.
• Ensure accurate billing, provisioning, and management of customer-specific inventory and par levels.
• Support on-time flight departures in accordance with catering and airline guidelines.
• Coordinate airline CSC evaluations; distribute feedback and ensure timely responses.
• Track quality scores, flight attendant feedback, and delay data; maintain related databases.
• Lead team development and ensure adherence to standards.

Skills

Customer service experience

Account management

Communication skills

Bilingual (preferred)

Education

Bachelor’s degree in Business Administration, Hospitality, Operations Management, or related field

Job description

Job Title:Account Supervisor
Job Location:Austin-USA-78719
Work Location Type:On-Site
Salary Range:$57,000.00 - 71,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it's an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America's first, foremost, and finest and take your career to new heights.

Position Overview

TheAccount Supervisoris a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you’ll tackle performance challenges head‑on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency.

As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships. In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.

• Work location:onsite @ our Sky Chefs facility @ Austin-Bergstrom International Airport
• Work schedule: Standard schedule Monday-Friday with flexibility to address urgent customer mattersoutside regular business hours as needed
• We operate 24/7, 365
• This is NOT a sales position. We are seeking candidates that have managed customer accounts from end-to-end including serving as the main point of contact, coordinating deliverables, and ensuring customer service excellence.
• Competitive Base Salary+Annual Incentive Plan
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement– support for professional development
• Free Parking & Daily Meals

What You'll Do

Account & Customer Operations

• Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager
• Maintain customer specifications, measurement systems, and service requirements across departments
• Ensure accurate billing, provisioning, and management of customer‑specific inventory and par levels
• Support on‑time flight departures in accordance with catering and airline guidelines
• Coordinate airline CSC evaluations; distribute feedback and ensure timely responses
• Track quality scores, flight attendant feedback, and delay data; maintain related databases
• Support special customer projects and airline cycle changes
• Assist Executive Chef with menu presentations and chef tables as needed

Compliance & Quality

• Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS)
• Ensure adherence to airline safety expectations and internal operating procedures
• Coordinate with Quality Management to address findings and corrective actions

Team Oversight & Development

• Guide, coach, and develop employees in alignment with local leadership and customer account requirements
• Reinforce company values, safety practices, and quality standards
• Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality Standards
• Monitor inventory accuracy, equipment counts, and cost controls
• Support budget planning and expense management; initiate corrective actions for variances

Scope & Impact

• Direct oversight of frontline employees (including warehouse staff, where applicable)
• Operational impact on airline customer satisfaction, service reliability, and regulatory compliance
• High cross‑functional interaction with Operations, Quality, Culinary, and Account Management

What We Look for in a Candidate

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree.
• 3+ years of customer service experience, with a strong preference for direct account management responsibilities.
• Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention.
• Language skills: Bilingual is preferred to support effective communication with the team but not required
• Experience in large-scale, diverse, operations-focused environments preferred.
• Demonstrated ability to influence and drive outcomes without direct authority.
• Strong presentation, communication, training, and interpersonal skills.
• Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances.
• Proficient in Microsoft Office Suite and other Windows-based applications.

SkyChefs is an EEO and Affimative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

SkyChefs is an EEO and Affimative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.