Account Supervisor

SkyChefs; Santa Ana (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits from

Employer-paid Life Insurance & AD&D

401(k) with company match

Paid vacation & holidays

Tuition reimbursement

Complimentary meals & On-site parking

Career advancement opportunities

Job summary

SkyChefs is seeking an Account Supervisor to serve as the primary liaison between airline partners and SkyChefs’ internal teams, ensuring excellence in service delivery and customer satisfaction.

The role combines account management, customer relationship management, and operational coordination across airline stakeholders, culinary teams, and operations leaders to meet contractual commitments and performance expectations.

Qualifications

• Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or related field.
• 3–5 years in account management, customer service, operations, logistics, hospitality, aviation, or related environments.
• Strong relationship-building, communication, and stakeholder management.
• Ability to manage multiple priorities in a dynamic, deadline-driven environment.
• Experience analyzing operational data and translating insights into action.
• Proficiency with MS Office and business management systems.
• Valid driver's license and ability to travel within operational areas.

Responsibilities

• Serve as the primary liaison between airline customers and internal operations teams, ensuring exceptional service delivery, strong client relationships, and seamless communication.
• Oversee account management activities including inventory control, billing accuracy, service compliance, and operational execution to support on-time performance and customer satisfaction.
• Monitor customer KPIs, analyze service trends and feedback, and drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Partner with cross-functional teams to implement customer programs, ensure compliance with safety and regulatory standards, and support strategic projects that strengthen client partnerships and business performance.

Skills

Relationship-building

Communication

Stakeholder mgmt

Time management

Data analysis

Education

Bachelor's degree

Tools

MS Office

Business systems

Job description

SkyChefs | Elevating Service Excellence Since 1942

At SkyChefs, we don't just deliver meals, we help create exceptional travel experiences.

Since 1942, SkyChefs has been a trusted partner to leading airlines and retailers, delivering millions of meals and service solutions every year across 43 locations throughout the United States. With a legacy built on culinary excellence, operational expertise, and innovation, we continue to set the standard in aviation catering, airline services, logistics, and retail commerce.

Our success is powered by our people. We are passionate about developing talent, fostering collaboration, and creating opportunities for employees to grow their careers while making a meaningful impact.

If you're a relationship-driven professional who thrives in a fast-paced environment and enjoys collaborating across multiple teams to deliver exceptional customer experiences, we'd love to hear from you.

Why Join SkyChefs?

• Medical, Dental & Vision Benefits starting on Day 1
• Employer-paid Life Insurance & AD&D
• 401(k) with Company Match
• Paid Vacation, Sick Time, and Holidays
• Tuition Reimbursement for Continued Education
• Complimentary Meals and On-Site Parking
• Career Advancement Opportunities within a Global Organization

About the Role

As an Account Supervisor, you will serve as the primary liaison between SkyChefs and our airline partners, ensuring excellence in service delivery, operational performance, and customer satisfaction.

This highly visible role combines account management, customer relationship management, and operational coordination. You will collaborate closely with airline stakeholders, culinary teams, operations leaders, quality teams, and customer service professionals to ensure seamless execution of in-flight catering programs while meeting contractual commitments and performance expectations.

The ideal candidate is a proactive problem solver, strong communicator, and relationship builder who can balance customer needs with operational priorities to deliver world-class service.

What You'll Do

• Serve as the primary liaison between airline customers and internal operations teams, ensuring exceptional service delivery, strong client relationships, and seamless communication.
• Oversee account management activities including inventory control, billing accuracy, service compliance, and operational execution to support on-time performance and customer satisfaction.
• Monitor customer KPIs, analyze service trends and feedback, and drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Partner with cross-functional teams to implement customer programs, ensure compliance with safety and regulatory standards, and support strategic projects that strengthen client partnerships and business performance.

What We're Looking For in a Candidate

• Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or a related field, or equivalent combination of education and experience.
• 3 to 5 years of experience in account management, customer service, operations, logistics, hospitality, aviation, or related environments.
• Strong relationship-building, communication, and stakeholder management skills.
• Proven ability to manage multiple priorities in a dynamic, deadline-driven environment.
• Experience analyzing operational data and translating insights into action.
• Proficiency with Microsoft Office Suite and business management systems.
• Valid driver's license and ability to travel within operational areas as needed.

Preferred Qualifications

• Experience within aviation, airline catering, food service, hospitality, transportation, or supply chain operations.
• Experience working in highly regulated, unionized, or compliance-focused environments.
• Familiarity with inventory management, operational planning, and customer performance metrics.