Account Specialist USA

Facil; Independence Township, Northern (OH, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Facil North America, Inc. is seeking an Account Specialist for our North American Headquarters in Independence, Ohio.

The role focuses on customer communication, developing new business, and preparing offers for Product Sales customers, reporting to the Business Development & Product Sales Manager. You will liaise with Purchasing and Operations, analyze RFQs, present offers, manage purchase orders, and build lasting customer relationships.

Qualifications

• Bachelor's degree in Business, Business Management, or related field or equivalent experience.
• 1 to 2 years' experience in a sales role, preferably in the automotive sector.
• Knowledge of ISO 9001, ISO/TS 16949, ISO 14001 or others a plus.
• Outstanding written and verbal communication skills.
• Exceptional interpersonal skills; able to build and maintain relationships.
• Strong quantitative and analytical capabilities.
• Proactive, detail-oriented, and able to manage multiple projects.
• Proficiency with MS Office; ERP experience required.

Responsibilities

• Analyze RFQ from the customer.
• Start-up RFQ with Facil supply base and purchasing support.
• Prepare and present the offer to the customer.
• Revise purchase orders from customer according to offer.
• Create and manage the purchase order agreements.
• First point of contact to the customer and liaison with internal departments.
• Analyze the customer base to gain more business.
• Implementation and follow-up of new customers and projects.
• Update and maintain customer records.
• Additional duties as assigned.

Skills

Customer communication

Relationship building

Analytical skills

MS Office

ERP system

Education

Bachelor's degree in Business or related field

Tools

MS Office

ERP software

Job description

Facil North America is seeking an Account Specialist for our North American Headquarters in Independence, Ohio.

Facil North America, Inc., is seeking an experienced Account Specialist for our North American Headquarters in Independence, Ohio. Facil pioneered the full-service concept for fastening technologies; our services span the early concept and design phase throughout the product's entire lifecycle, allowing us to minimize the complexity and costs across the entire fastener and C-parts value chain. We are always looking for passionate, talented people to become part of our Global Facil Family. Our dedicated team of Fasteneers are entrepreneurial, highly motivated by change and innovation, and focused on connecting with the dreams of our customers to consistently deliver the highest value possible at all times.

Position Summary:

The Account Specialist is responsible for providing excellent customer communication and development as well as preparing and executing offers to customers. Additionally, the Account Specialist is the first point of contact for Product Sales customers and works toward the development of new customers. This position reports directly to the Business Development & Product Sales Manager, North America and works closely with FSP Operations as well as our Purchasing division. Compensation includes a competitive benefits package [including paid time off, health insurance, 401(k), etc.] along with the opportunity for continuous professional growth and development.

Essential Duties and Responsibilities:

• Analyze Request for Quotation (RFQ) from the customer
• Start-up RFQ with Facil supply base (with support from purchasing)
• Prepare and present the offer to the customer
• Revise purchase orders from customer according to offer
• Create and manage the purchase order agreements
• First point of contact to the customer and liaison with the internal departments and supply base
• Analyze the customer base in order to gain more business (part-service)
• Implementation and follow-up of new customers and projects
• Update and maintain customer records
• Additional duties as assigned.

Qualifications:

• Bachelor's degree in Business, Business Management, or related field or equivalent experience required.
• 1 to 2 years' experience in a sales role required, preferably in the automotive sector. Mechanical or material knowledge is preferred, but not required.
• Knowledge of relevant quality standards required; experience with ISO 9001, ISO/TS 16949, ISO 14001, and/or others a plus.
• Outstanding written and verbal communication skills.
• Exceptional interpersonal skills; proven track record of building and maintaining relationships while balancing short-term needs and long-term objectives.
• Strong quantitative and analytical capabilities; ability to read, analyze, and interpret complex information and apply to practical situations.
• Proven history of personal initiative, efficiency, attention to detail, managing multiple projects simultaneously, and performing quality work within deadlines with or without supervision.
• PC proficiency required, including MS Office. Experience with Enterprise Resource Planning (ERP) package is a required. Knowledge of other industry-specific or custom software is a plus.

Facil North America, Inc. is an Equal Opportunity Employer and offers a competitive compensation and comprehensive benefits package. If you are a passionate, talented professional looking for a great career move and a company that continually fosters and innovates upon the entrepreneurial spirit, it is time to look at joining Facil's Global Family. Join our team of Fasteneers today!

Travel:

Employment: Full-time