Account Specialist - Retail Focus

RR Donnelley; Wisconsin; Hybrid; USD 44,400 - 78,800; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Tuition assistance

Job summary

RRD in Wisconsin is seeking an Account Specialist to coordinate production of client materials in a hybrid role that may require onsite presence or remote work. You will engage customers, translate requirements into detailed manufacturing instructions, and ensure timely delivery while maintaining strong relationships.

The role requires excellent communication, organizational skills, and proficiency with MS Office.

Qualifications

• HS diploma or equivalent with 3+ years of relevant admin/operational support.
• Excellent oral and written communication across departments.
• Advanced knowledge of technology including MS Office and MAC tools.

Responsibilities

• Engage customers to gather job requirements and translate into detailed instructions.
• Coordinate production and provide status updates to customers.
• Review proofs with customers and obtain approvals.
• Ensure job instructions are entered and scheduled in systems.
• Monitor production and ensure final product meets requirements.
• Tally final runs and assemble paperwork for billing.
• Mentor junior staff and participate in special projects.

Skills

Communication skills

Organizational skills

MS Office

Manufacturing knowledge

Attention to detail

Education

HS diploma or equivalent

3+ years admin/operational support

Tools

MS Office

MAC word processing

Job description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Hybrid position requiring the ability to be onsite as needed, or possibly a remote position.

Coordinate production of client materials, or related services Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.

Responsibilities:

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production.
• Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs.
• Engage appropriate departments to verify the issue and determine the root case.
• May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.
• Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level staff or work on special projects.

Business Unit/Platform Specific duties

• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
• May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
• May have responsibility for the composition and/or copy prep of the customers products.
• Performs other related duties and participates in special projects as assigned.

• HS diploma or equivalent with 3+years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job. May possess additional education certification in this level.
• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays.
• Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $44,400 to $78,800 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

• RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.