Account Specialist - Home Energy Advisor(Field-Based) San Diego, CA

ICF Olson; California; On-site; USD 61,000 - 104,000; Full time

Job summary

ICF in San Diego, CA seeks an Account Specialist - Home Energy Advisor to oversee residential retrofit projects and coordinate with participants and contractors in a remote+field-based role. You will manage projects from enrollment through closeout, ensuring timely delivery and stakeholder alignment.

Ideal candidates have a related degree and 1+ year in energy efficiency or construction, with strong communication skills and a driver’s license for travel; bilingual abilities are a plus.

Qualifications

• Bachelor’s degree in Energy, Sustainability, Business, Agriculture, or Environmental Science.
• 1+ years of experience in energy efficiency, utilities, construction, or related field.
• Valid driver’s license and ability to pass MVR check.
• Must be able to lift boxes up to 30 pounds and perform field activities.

Responsibilities

• Serve as the primary contact for program participants through project lifecycle.
• Lead and oversee residential retrofit and remodel projects from planning to completion.
• Coordinate with cross-functional teams to ensure seamless information flow.
• Manage contractor relationships with accountability for quality and timelines.
• Conduct site visits, inspections, and progress evaluations.
• Ensure compliance with residential building codes.
• Support stakeholder engagement with regular updates and alignment on goals.
• Maintain project documentation and reporting.

Skills

Interpersonal skills

Communication skills

Bilingual abilities

Customer service oriented

Education

Bachelor’s degree in Energy, Sustainability, Business, Agriculture, Environmental Science

Job description

Position Summary

Account Specialist - Home Energy Advisor (Field-Based) – Location: San Diego, CA (Remote + Field-Based. Local Travel will be required). Are you ready to make a difference? The Home Energy Advisor (HEA) plays a pivotal role in the success of our single-family residential program by combining strong project management with community engagement and program coordination. This role bridges the gap between technical execution and participant support, ensuring that residential retrofit and remodel projects are completed efficiently, equitably, and in alignment with community needs. The HEA serves as both the central liaison for program participants and the lead for managing residential retrofit and remodel projects. This dual role requires a proactive, community-oriented professional who can manage contractors, coordinate with internal teams, and maintain clear, consistent communication with all stakeholders. The HEA must demonstrate cultural sensitivity, trustworthiness, and a sincere commitment to equitable outcomes.

Key Responsibilities

• Serve as the primary point of contact for program participants throughout the project lifecycle.
• Lead and oversee residential retrofit and remodel projects from planning through completion.
• Coordinate with cross-functional teams to ensure seamless information flow and collaboration.
• Manage contractor relationships, ensuring accountability, quality, and adherence to timelines and budgets.
• Conduct site visits, inspections, and progress evaluations.
• Assist in preparing and finalizing scopes of work for each participant.
• Review and interpret residential building codes to ensure compliance.
• Support stakeholder engagement through regular updates, discussions, and alignment on goals.
• Provide community insights through QA/QC processes and participant feedback.
• Manage incentive layering coordination and follow-up surveys.
• Maintain accurate project documentation and reporting.

What You Will Be Doing

• Participant enrollment and onboarding
• Project planning, scheduling, and execution
• Contractor oversight and quality assurance
• Stakeholder communication and coordination
• Project closeout and documentation
• Program documentation and process mapping

Must have a reliable vehicle for local travel. Requirements are between 25% to 40% of the time. (reimbursement for mileage provided).

Minimum Qualifications

• Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Agriculture, Environmental Science) (One year of professional experience may be substituted for one year of education)
• 1+ years of experience in energy efficiency, utilities, construction, or a related field
• Basic mechanical skills and able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements
• Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check

Preferred Qualifications

• Bilingual or multilingual abilities
• Familiarity with energy efficiency, sustainability practices, or construction project management
• BPI Certificate of Knowledge, BPI Analyst, LEED Green Associate, CEM, or similar certification
• Strong interpersonal and communication skills
• Experience working with diverse communities

Expected Outcomes

• Improved efficiency in project execution and program coordination
• Enhanced stakeholder engagement and accountability
• Timely resolution of project and participant issues
• Clear communication of program benefits, timelines, and next steps
• Greater transparency and alignment with community needs
• Development of core program materials and documentation

Compensation

Although the posted range below is broader, this position is anticipated to offer a base salary in the $65,000-$70,000 range.

Pay Range

The pay range for this position based on full-time employment is: $60,967.00 - $103,643.00 California Remote Office (CA99).

Work Eligibility & Inclusion

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure all candidates have an equal opportunity to succeed.

Company Overview

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy. We will consider for employment qualified applicants with arrest and conviction records.

About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consulting. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.