Senior Home Energy Auditor (Field- Based)

ICF Olson; Maryland; Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) matching

Employee Stock Purchase Plan

Donation matching

Job summary

ICF Olson seeks a Lead Energy Advisor/Auditor for field-based residential energy efficiency programs in Maryland. You will oversee auditing staff, coordinate field operations, and guide program growth while ensuring customer satisfaction.

Responsibilities include auditing, training, data reporting, and collaboration with contractors to deliver seamless energy efficiency projects. A strong background in building science and customer engagement is required.

Qualifications

• Bachelor's degree and 3+ years of related professional experience; or equivalent combination of education and experience.
• Basic mechanical skills and the ability to install energy-saving devices with training.
• Strong organizational, communication, and customer service skills.
• Ability to lift materials weighing up to 30 pounds and perform field work.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead and manage field auditing staff to maximize customer scheduling, workload management, and program performance.
• Support recruitment, onboarding, training, and professional development of Energy Advisors and field staff.
• Monitor field operations, staffing levels, scheduling, and productivity to ensure program goals.
• Coordinate with subcontractors, installation contractors, and internal teams to deliver a seamless customer experience.
• Maintain and enhance program data collection tools, reporting processes, and field technologies.

Skills

Driver's license

Customer service

Field operations

Education

Bachelor's degree

Job description

Lead Energy Advisor/Auditor (Field-Based) Energy Efficiency

Location: Southern Maryland locations to include White Plains, Hughesville, Prince Frederick, and Leonardtown (Field + Remote)

Ready to make a difference? Join our team as a Lead Energy Advisor/Auditor supporting one of Maryland's leading residential energy efficiency programs. In this role, you'll combine your expertise in residential energy efficiency, building science, customer engagement, and field operations to help homeowners reduce energy consumption and improve comfort. As a field-based leader, you will oversee auditing staff, support program operations, and conduct residential energy assessments while helping drive program growth and customer satisfaction.

Why you will love working here

• Quality of life: Flexible workplace arrangements and work-life balance.
• Investment in the community: Donation matching and volunteer opportunities.
• Investment in you: Tuition reimbursement, access to professional development resources, 401(k) matching, and Employee Stock Purchase Plan.
• And many, many more (ask your recruiter for additional details).

What you will be doing

• Lead and manage field auditing staff to maximize customer scheduling, workload management, and program performance.
• Support recruitment, onboarding, training, and professional development of Energy Advisors and field staff.
• Monitor field operations, staffing levels, scheduling, and productivity to ensure achievement of program goals.
• Coordinate with subcontractors, installation contractors, and internal teams to deliver a seamless customer experience.
• Manage inventory of direct install measures and field equipment.
• Oversee audit, HVAC service, and project invoicing activities.
• Maintain and enhance program data collection tools, reporting processes, and field technologies.
• Provide regular updates to utility clients regarding field activities, operational performance, and customer engagement efforts.
• Contribute to development and implementation of program marketing, outreach, and customer acquisition initiatives.
• Support quality assurance activities, including field inspections, customer surveys, and corrective actions.
• Conduct residential home energy assessments, including inspections of attics, basements, and crawl spaces as needed.
• Perform diagnostic testing, including blower door testing and visual inspections of residential equipment and building systems.
• Identify major drivers of energy consumption, comfort concerns, and opportunities for energy-saving improvements.
• Install direct-install energy-saving measures such as LED light bulbs, showerheads, and other approved efficiency devices.
• Prepare detailed customer reports summarizing audit findings and recommended next steps.
• Complete accurate data collection, measurements, and energy modeling documentation in program software systems.
• Educate homeowners and tenants on energy efficiency opportunities, incentives, rebate programs, and available resources.
• Promote participation in recommended energy-saving improvements and comprehensive retrofit projects.
• Address customer concerns and escalations related to scheduling, assessments, and program participation.
• Monitor program budgets and recommend operational adjustments to support program objectives and financial performance.
• Contribute to the evolution of program strategy, service offerings, and customer experience improvements.

What we need you to have (minimum qualifications)

• Bachelor's degree and 3+ years of related professional experience; or equivalent combination of education and experience.
• Basic mechanical skills and the ability to install energy-saving devices such as light bulbs, showerheads, and thermostats with training.
• Strong organizational, communication, and customer service skills.
• Ability to lift materials weighing up to 30 pounds and perform field work involving walking, standing, climbing stairs and ladders, and overhead reaching.
• Valid driver's license with a clean driving record.
• Ability to pass background screening and motor vehicle record review.

What we would like you to have

• Experience promoting energy efficiency, managing field operations, or supervising service delivery teams.
• Experience leading field staff, subcontractors, or customer-facing personnel.
• BPI Building Analyst, Energy Auditor, or similar industry certification.
• Experience with residential energy modeling software and audit platforms.
• Understanding of building science principles and residential construction practices.
• Advanced knowledge of residential energy efficiency technologies and electrification solutions.
• Customer service, sales conversion, or consultative selling experience.
• Experience working within utility-sponsored energy efficiency programs.
• MHIC, HVAC, or other relevant trade licenses or certifications.

Professional Skills

• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to effectively communicate with homeowners, contractors, utility clients, and internal stakeholders.
• Proficiency with Microsoft Office applications and data management tools.
• Ability to prioritize multiple responsibilities and work independently in a fast-paced environment.
• Demonstrated leadership skills with the ability to coach, mentor, and develop field staff.

Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $70,000–$75,000 range.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $50,605.00 - $86,028.00 Maryland Remote Office (MD99)

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

To request an accommodation, please [e-mail] we will be happy to assist.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

At ICF ICF is a global advisory and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.