Client Success Account Manager - Supply Chain Solutions

RR Donnelley; Houston (TX); On-site; USD 64,000 - 98,400; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with match

Tuition assistance

Job summary

A logistics company is looking for an experienced Account Manager to join their Supply Chain team in Houston. The successful candidate will be the primary contact for clients, enhancing relationships and developing solutions tailored to customer needs. Candidates must have a Bachelor's degree in a related field, 5+ years of experience, and strong analytical and communication skills. This onsite role offers a competitive salary range and comprehensive benefits package that includes health coverage, 401(k), and more.

Qualifications

• 5+ years of relevant work experience or demonstrated ability to meet job requirements.
• 1-2 years in a Supply Chain environment preferred.
• Prior experience in a customer-facing role required.

Responsibilities

• Serve as the primary contact for assigned customers.
• Enhance customer relationships and develop targeted solutions.
• Maintain detailed account histories and customer files.

Skills

Excellent Excel skills

Strong analytical skills

Excellent written communication

Excellent verbal communication

Ability to work with diverse teams

Education

Bachelor degree in Supply Chain, Operations, Management or related field

Tools

Google Suite

Job description

Job Description

THIS IS AN ONSITE POSITION IN OUR HOUSTON, TX FACILITY

We are looking for a resourceful, communicative and dynamic individual to join our Supply Chain team as an Account Manager. A successful employee in this role will be able to work with RRD’s clients across various industries. This individual should be knowledgeable in Supply Chain Operations, a self-starter and team player who takes initiative, thrives in a fast-paced environment.

The Account Manager will be responsible for Operational and Analytical Account Management for one or more assigned accounts. The position will be driving force for optimized service delivery, customer value/satisfaction and continuous improvement.

Responsibilities

• Serve as the primary contact for the assigned customers.
• Enhance customer relationship by working closely with customer on the development of targeted solutions and new business opportunities.
• Develop and maintain in depth knowledge of customer’s business and associated supply chain requirements.
• Ensure planning and inventory strategies are shared and agreed upon with customers.
• Maintain accurate, complete, up-to-date customer files, in addition to detailed account history.
• Consult with customers to understand business issues and goals, and works with customer to develop improved solutions to business needs.
• Assist sales in the preparation of RFPs and RFQs on the accounts managed.
• Maintain up to date knowledge of industry trends , new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives.
• May be involved in specific customer projects as assigned by sales management.
• Performs other related duties and participates in special projects as assigned.

Qualifications

Job Knowledge & Skills

• Bachelor degree in Supply Chain, Operations, Management or discipline related to functional work
• 5+ years of relevant work experience OR demonstrated ability to meet the job requirements.
• At least 1-2 years in a Supply Chain environment is preferred.
• Prior experience in a customer-facing role is required.
• Must have excellent Excel skills.
• Experience with Google Suite is strongly preferred.
• Strong analytical and problem-solving skills required.
• Ability to work well with large and diverse teams across multiple time-zones.
• Excellent written and verbal communication skills required.

Additional Information

The salary pay range for this role at the noted location is $64,000 to $98,400. The actual rate of pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include, overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans