Account Specialist

Vesta1; Montgomery (AL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Paid time off

Vacation

Job summary

Holmes Motors in Montgomery, AL seeks an Account Specialist to manage a dedicated portfolio of clients with high-volume outbound outreach. You will be the primary contact, proactively engaging clients via text and email, and maintaining accurate CRM records to ensure satisfaction and retention.

You will handle issue resolution, monitor account health, and report daily on engagement metrics. This full-time role includes benefits and a fast-paced environment designed for self-starters who thrive

Qualifications

• Proven ability to communicate clearly and professionally across phone, text, and email.
• Ability to meet daily call quotas and manage a high volume of digital correspondence.
• Customer-focused attitude with a drive to build lasting relationships.
• Proficiency with CRM systems and standard business messaging tools.

Responsibilities

• High-Volume Proactive Outreach: perform a minimum of 30 outbound calls per day for follow-ups and relationship building.
• Digital Communication Mastery: handle client interactions exclusively via text and email.
• Account Management: monitor client accounts, answer basic inquiries, keep CRM data up to date.
• Problem Resolution: serve as the first contact for issues and route complex problems to the right teams.
• Reporting: track metrics and report on account health and engagement levels.

Skills

Communication skills

Discipline

Customer-centric

Tech savvy

Self-management

Tools

CRM software

Email platforms

Professional messaging apps

Job description

ABOUT HOLMES MOTORS
At Holmes Motors, we specialize in used and lease-here-pay-here car sales. Unlike the current market trend, where the car retail world is facing a decline due to stricter lending processes, our business is thriving. We're unique because we own all of our inventory outright, which empowers us to facilitate deals that others can't. Like the bank, we offer in-house financing and no-credit-check options to our customers, making car ownership accessible to a broader audience.

Description
ABOUT HOLMES MOTORS
At Holmes Motors, we specialize in used and lease-here-pay-here car sales. Unlike the current market trend, where the car retail world is facing a decline due to stricter lending processes, our business is thriving. We're unique because we own all of our inventory outright, which empowers us to facilitate deals that others can't. Like the bank, we offer in-house financing and no-credit-check options to our customers, making car ownership accessible to a broader audience. Are you a highly motivated and disciplined communicator who excels at building professional relationships? We are looking for an Account Specialist to manage and nurture our client accounts through consistent and effective daily engagement. This role is perfect for a self-starter who is comfortable with a high volume of outbound activity and utilizes digital tools as primary methods of interaction. The Opportunity
As an Account Specialist, you will be the key point of contact for a dedicated portfolio of clients. Your primary focus will be proactive outreach to ensure client satisfaction, retention, and the successful adoption of our services/products. Requirements
Your Core Responsibilities

• High-Volume Proactive Outreach: Consistently execute a minimum of 30 outbound phone calls per day to clients for follow-ups, account check-ins, and relationship building.
• Digital Communication Mastery: Manage all client interactions and follow-up activities exclusively through professional text and email correspondence.
• Account Management: Monitor client accounts, process basic inquiries, and ensure all client information is accurate and up to date in our CRM system.
• Problem Resolution: Act as the initial point of contact for client issues, efficiently documenting and routing complex problems to the appropriate internal teams.
• Reporting: Track daily communication metrics and report on account health and engagement levels.

What We're Looking For

• Proven Communication Skills: Exceptional ability to convey information clearly and professionally through phone calls, text, and email.
• Discipline and Consistency: Demonstrated ability to meet daily call quotas and manage a large volume of digital correspondence.
• Customer-Centric Attitude: A genuine passion for helping clients and building long-term, trusting relationships.
• Tech Savvy: Proficiency with CRM software, email platforms, and professional messaging applications.
• Self-Management: Highly organized, detail-oriented, and capable of prioritizing tasks in a fast-paced environment.

Work Schedule
5 days a week (Closed Sunday's), 2 days off - Except During Tax Season Job Type: Full-time Benefits

• Dental insurance
• Health insurance
• Vision Insurance
• Paid time off
• Vacation