Outreach-Driven Account Specialist

Vesta1; Montgomery (AL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Paid time off

Vacation

Job summary

Holmes Motors in Montgomery, AL seeks an Account Specialist to manage a dedicated portfolio of clients with high-volume outbound outreach. You will be the primary contact, proactively engaging clients via text and email, and maintaining accurate CRM records to ensure satisfaction and retention.

You will handle issue resolution, monitor account health, and report daily on engagement metrics. This full-time role includes benefits and a fast-paced environment designed for self-starters who thrive

Qualifications

• Proven ability to communicate clearly and professionally across phone, text, and email.
• Ability to meet daily call quotas and manage a high volume of digital correspondence.
• Customer-focused attitude with a drive to build lasting relationships.
• Proficiency with CRM systems and standard business messaging tools.

Responsibilities

• High-Volume Proactive Outreach: perform a minimum of 30 outbound calls per day for follow-ups and relationship building.
• Digital Communication Mastery: handle client interactions exclusively via text and email.
• Account Management: monitor client accounts, answer basic inquiries, keep CRM data up to date.
• Problem Resolution: serve as the first contact for issues and route complex problems to the right teams.
• Reporting: track metrics and report on account health and engagement levels.

Skills

Communication skills

Discipline

Customer-centric

Tech savvy

Self-management

Tools

CRM software

Email platforms

Professional messaging apps

Job description

Holmes Motors in Montgomery, AL seeks an Account Specialist to manage a dedicated portfolio of clients with high-volume outbound outreach. You will be the primary contact, proactively engaging clients via text and email, and maintaining accurate CRM records to ensure satisfaction and retention.

You will handle issue resolution, monitor account health, and report daily on engagement metrics. This full-time role includes benefits and a fast-paced environment designed for self-starters who thrive