Account Solutions Associate - Hybrid Role (Rail Industry)

GATX Corporation; Chicago (IL); Hybrid; USD 61,000 - 74,000; Full time

Job summary

GATX Corporation in Chicago, IL is seeking an Account Solutions Associate to support the Service Delivery Group across Account Solutions, Fleet Execution, Contracts and Mechanical Records. The role focuses on learning the functions, supporting customers, and developing railcar knowledge.

The position is hybrid, requiring 3 days in the office; 0–2 years of customer-facing experience and a bachelor’s degree are preferred. Strong PC skills and familiarity with SAP are desirable.

Qualifications

• Bachelor’s degree (preferred); equivalent industry or customer facing experience acceptable
• 0–2 years’ experience in a customer facing or industry related job
• General rail industry knowledge desirable
• Strong PC skills with good knowledge of Microsoft Applications
• SAP experience is desirable
• Some travel required to visit customers or participate in customer related events

Responsibilities

• Learn systems to function as or backup an Account Solutions Lead (ASL).
• Respond to customer requests to shop cars; communicate shopping requirements and determine rental abatement.
• Review repair estimates and communicate customer charges; obtain customer approval for repairs.
• Act as contact for customers for non-Sales activities related to GATX’s leased and managed fleets.
• Monitor and address customer compliance.
• Participate in regional team meetings.
• Learn the systems and processes to function as or backup a Fleet Execution Specialist.
• Complete order review and entry, contract assignment and rental billing of cars.
• Create service instructions for cars going to a repair facility for customer assignment.
• Learn basic Contracts processes; assist with document creation; confirm deal terms in Salesforce; enter contact information into SAP; process documents in DocuSign.
• Learn the basics of the Mechanical Records Database; use MR database to support the Account Solutions and Fleet Execution departments.
• Learn the systems and processes to function as or backup an Account Solutions Lead (ASL) in Locomotive; assist with billing, EPA notices, and related tasks.

Skills

Customer facing

Rail industry knowledge

MS Office

Education

Bachelor’s degree (preferred)

Tools

SAP

Job description

GATX Corporation in Chicago, IL is seeking an Account Solutions Associate to support the Service Delivery Group across Account Solutions, Fleet Execution, Contracts and Mechanical Records. The role focuses on learning the functions, supporting customers, and developing railcar knowledge.

The position is hybrid, requiring 3 days in the office; 0–2 years of customer-facing experience and a bachelor’s degree are preferred. Strong PC skills and familiarity with SAP are desirable.