Account Solution Engineer - Intelligence Community (All Levels)

Leadout Capital; McLean (VA); On-site; USD 170,000 - 210,000; Full time

Job summary

Salesforce National Security is seeking a senior Solution Engineer to operate in classified IC environments. You will run discovery, architect end-to-end solutions across CRM, Data Cloud, and MuleSoft, and build POC environments that translate to mission value.

You will lead technical discussions with intelligence agencies, design secure agentic solutions, and support RFI/RFP responses with architecture documentation and demos.

Qualifications

• 7+ years as Solution Engineer or Sales Engineer for enterprise SaaS or mission IT, ideally IC or national security.
• Degree in Computer Science (B.S., M.S., or Ph.D.) is required.
• Hands-on SaaS configuration, data architecture, front-end development, and OOP (Java, C#, Python).
• Practical AI fluency: LLMs, RAG/grounding, agentic engineering patterns, and safety/governance in classified workloads.
• Strong discovery and MVP scoping: run technical/business discovery, define use cases, and plan execution.

Responsibilities

• Lead IC customer discovery sessions to map requirements to Salesforce platform components.
• Design and build secure, agentic solutions for IC use cases (case management, analytics, data aggregation).
• Prototype Agentforce-based solutions in classified environments including governance considerations.
• Present architecture and business value to mission operators and IC leadership.
• Support RFI/RFP content with technical demos and architecture documentation.
• Collaborate with SNS account teams to drive pipeline and pursue opportunities.
• Mentor junior SEs and escalate challenges with contextual solutions.
• Create reusable POC templates and demo environments for IC deployments.
• Provide Voice of the Customer feedback to Salesforce Product/Engineering.

Skills

SaaS configuration

Data architecture

Front end development

OOP (Java C# Python)

AI fluency: LLMs, RAG

Discovery & MVP scoping

Communications to IC leadership

Education

Computer Science degree

Tools

Apex

Lightning Web Components

SQL

Python

Job description

CLEARANCE & COMPLIANCE

This role requires a current, active TS/SCI clearance at time of hire. Qualification is contingent upon acceptable results from a background investigation and continued maintenance of the required government security clearance. All offers are contingent upon government approval of your clearance.

ABOUT SALESFORCE NATIONAL SECURITY

Computable Insights LLC, operating as Salesforce National Security (SNS), is a wholly-owned Salesforce subsidiary and the company's dedicated contracting entity for the U.S. Intelligence Community and national security market. We operate at the highest classification levels, delivering mission-critical CRM, AI, and data solutions under the strictest security and compliance regimes in the federal government.

THE ROLE

We're looking for a senior Solution Engineer who thrives in a classified environment and understands the unique operational tempo, access constraints, and mission stakes of IC customers. You'll serve as a trusted technical advisor to intelligence agencies—running discovery, architecting solutions, and building proof-of-concept environments that translate directly into mission value. This isn't a role for someone who presents slides. It's for someone who builds, thinks architecturally, and can operate at TS/SCI without losing any of their engineering edge.

WHAT YOU'LL DO

• Lead deep technical and mission discovery with IC customers—uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria
• Design and build secure, agentic solutions tailored to IC use cases: case management, analyst workflows, collection management, reporting automation, and multi-domain data aggregation
• Architect and prototype Agentforce-based solutions within classified environments—including grounding strategies, RAG/retrieval patterns, prompt governance, and agent reliability considerations specific to sensitive workloads
• Present technical architecture and business value to both mission operators and senior IC leadership with equal fluency
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Work closely with IC program offices to assess feasibility across data classification, security architecture, and operational readiness—ensuring proposed solutions can actually be adopted and sustained
• Partner with SNS Account Executives, Capture Managers, and Customer Success to drive pipeline and support pursuit strategy
• Act as a technical sounding board for the SE team; support junior SEs on complex opportunities and escalate challenges to leadership with context and a proposed path forward
• Build reusable assets—POC templates, demo environments, playbooks that scale across the IC customer base
• Feed structured Voice of the Customer feedback into Salesforce Product and Engineering to influence the IC roadmap

WHAT YOU BRING

Required

• 7+ years of experience as a Solution or Sales Engineer supporting enterprise SaaS, CRM, or mission IT—ideally with IC or national security customers
• Degree in Computer Science required (B.S., Master's, or Ph.D.)
• Hands-on SaaS configuration, Data Architecture, Front End development, Object Oriented Programming (Java, C#, Python).
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic engineering patterns, and how agentic systems behave in production—including safety, reliability, and governance considerations specific to classified workloads
• Strong discovery and MVP scoping skills: able to run technical and business discovery sessions, define use cases, set measurable success criteria, and produce a feasible execution plan
• Familiarity with IC-specific compliance frameworks
• Current TS/SCI clearance (required at time of hire)
• U.S. citizenship required
• Strong written, verbal, and whiteboard communication skills—able to engage both technical operators and C-level IC leadership

Preferred

• Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent full-stack engineering background
• Proficiency in SQL and/or Python; familiarity with modern data platforms (Snowflake, Databricks, BigQuery)
• Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Prior experience with government cloud environments: AWS GovCloud, Azure Government, or IC-specific cloud infrastructure
• Experience operating within or alongside IC program offices—understanding mission workflows, stakeholder dynamics, and the technical evaluation process