Account Solution Engineer - Intelligence Community (All Levels)

Salesforce.com, inc.; Herndon (VA); On-site; USD 113,330 - 210,910; Full time

Benefits offered by this job

Comprehensive health benefits

401(k)

Employee stock purchasing program

Job summary

Salesforce.com, inc. is seeking an Account Solution Engineer for the Intelligence Community in Herndon, Virginia. This role requires a TS/SCI clearance and involves leading technical discussions with IC customers, designing secure solutions, and assisting in project completion. Ideal candidates will have 7+ years in a similar role and a strong foundation in computer science.

Successful candidates will engage with both technical and leadership teams while ensuring compliance with various security requirements. The position offers a competitive salary range of $113,330 - $210,910 annually, along with a comprehensive benefits package.

Qualifications

• 7+ years of experience in a similar role, preferably with IC customers.
• Hands-on experience in SaaS configuration and data architecture.
• Ability to communicate effectively with technical operators and C-level leadership.

Responsibilities

• Lead technical discovery with IC customers and map requirements to Salesforce.
• Design and build secure solutions tailored to IC use cases.
• Support RFI/RFP responses with technical documentation.
• Build reusable assets for the IC customer base.

Skills

Solution or Sales Engineer experience

Computer Science degree

SaaS configuration

Data Architecture

Object Oriented Programming

AI fluency

Strong communication skills

Education

Bachelor's degree in Computer Science

Tools

Java

C#

Python

SQL

Job description

Account Solution Engineer - Intelligence Community (All Levels)

Clearance & Compliance

This role requires a current, active TS/SCI clearance at time of hire. Qualification is contingent upon acceptable results from a background investigation and continued maintenance of the required government security clearance. All offers are contingent upon government approval of your clearance.

About Salesforce National Security

Computable Insights LLC, operating as Salesforce National Security (SNS), is a wholly‑owned Salesforce subsidiary and the company's dedicated contracting entity for the U.S. Intelligence Community and national security market. We operate at the highest classification levels, delivering mission‑critical CRM, AI, and data solutions under the strictest security and compliance regimes in the federal government.

The Role

We're looking for a senior Solution Engineer who thrives in a classified environment and understands the unique operational tempo, access constraints, and mission stakes of IC customers. You'll serve as a trusted technical advisor to intelligence agencies—running discovery, architecting solutions, and building proof‑of‑concept environments that translate directly into mission value. This isn't a role for someone who presents slides. It's for someone who builds, thinks architecturally, and can operate at TS/SCI without losing any of their engineering edge.

What You'll Do

• Lead deep technical and mission discovery with IC customers—uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria
• Design and build secure, agentic solutions tailored to IC use cases: case management, analyst workflows, collection management, reporting automation, and multi‑domain data aggregation
• Architect and prototype Agentforce‑based solutions within classified environments—including grounding strategies, RAG/retrieval patterns, prompt governance, and agent reliability considerations specific to sensitive workloads
• Present technical architecture and business value to both mission operators and senior IC leadership with equal fluency
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Work closely with IC program offices to assess feasibility across data classification, security architecture, and operational readiness—ensuring proposed solutions can actually be adopted and sustained
• Partner with SNS Account Executives, Capture Managers, and Customer Success to drive pipeline and support pursuit strategy
• Act as a technical sounding board for the SE team; support junior SEs on complex opportunities and elevate challenges to leadership with context and a proposed path forward
• Build reusable assets—POC templates, demo environments, playbooks—that scale across the IC customer base
• Feed structured Voice of the Customer feedback into Salesforce Product and Engineering to influence the IC roadmap

What You Bring – Required

• 7+ years of experience as a Solution or Sales Engineer supporting enterprise SaaS, CRM, or mission IT—ideally with IC or national security customers
• Degree in Computer Science required (B.S., Master's, or Ph.D.)
• Hands‑on SaaS configuration, Data Architecture, Front End development, Object Oriented Programming (Java, C#, Python)
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic engineering patterns, and how agentic systems behave in production—including safety, reliability, and governance considerations specific to classified workloads
• Strong discovery and MVP scoping skills: able to run technical and business discovery sessions, define use cases, set measurable success criteria, and produce a feasible execution plan
• Familiarity with IC‑specific compliance frameworks
• Current TS/SCI clearance (required at time of hire)
• Strong written, verbal, and whiteboard communication skills—able to engage both technical operators and C‑level IC leadership

What You Bring – Preferred

• Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent full‑stack engineering background
• Proficiency in SQL and/or Python; familiarity with modern data platforms (Snowflake, Databricks, BigQuery)
• Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Prior experience with government cloud environments: AWS GovCloud, Azure Government, or IC‑specific cloud infrastructure
• Experience operating within or alongside IC program offices—understanding mission workflows, stakeholder dynamics, and the technical evaluation process

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Compensation & Benefits

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.

The typical base salary range for this position is $113,330 - $210,910 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 - $231,980 per year. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Applicants will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same applies to compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.