Account Solution Engineer - Intelligence Community (All Levels)

RTL2 Fernsehen GmbH & Co. KG; McLean (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) plan

Employee stock purchase program

Job summary

Centaur Labs is seeking a Senior Solution Engineer who thrives in a classified environment to act as a technical advisor to intelligence agencies. The role involves leading technical discovery, designing secure solutions, and presenting architecture to mission operators.

A successful candidate will have 7+ years in Solution or Sales Engineering, hands-on experience with Salesforce and AI fluency, and a current TS/SCI clearance. Join us to contribute directly to mission success.

Qualifications

• 7+ years of experience as a Solution or Sales Engineer in enterprise SaaS or mission IT.
• Hands-on experience with Salesforce Platform.
• Current TS/SCI clearance.

Responsibilities

• Lead technical discovery with IC customers and map requirements to solutions.
• Design secure solutions tailored for IC use cases.
• Present technical architecture to mission operators.

Skills

Salesforce Platform building

AI fluency

Technical discovery skills

Communication skills

Education

B.A./B.S. in a related field

Tools

Salesforce

Agentforce

Data Cloud

Python

Job description

THE ROLE

Senior Solution Engineer who thrives in a classified environment and understands the unique operational tempo, access constraints, and mission stakes of IC customers. Serves as a trusted technical advisor to intelligence agencies — running discovery, architecting solutions, and building proof‑of‑concept environments that translate directly into mission value. Requires operating at TS/SCI without losing engineering edge.

WHAT YOU'LL DO

• Lead deep technical and mission discovery with IC customers—uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria
• Design and build secure, agentic solutions tailored to IC use cases: case management, analyst workflows, collection management, reporting automation, and multi‑domain data aggregation
• Architect and prototype Agentforce‑based solutions within classified environments—including grounding strategies, RAG/retrieval patterns, prompt governance, and agent reliability considerations specific to sensitive workloads
• Present technical architecture and business value to both mission operators and senior IC leadership with equal fluency
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Work closely with IC program offices to assess feasibility across data classification, security architecture, and operational readiness—ensuring proposed solutions can actually be adopted and sustained
• Partner with SNS Account Executives, Capture Managers, and Customer Success to drive pipeline and support pursuit strategy
• Act as a technical sounding board for the SE team; support junior SEs on complex opportunities and escalate challenges to leadership with context and a proposed path forward
• Build reusable assets—POC templates, demo environments, playbooks—that scale across the IC customer base
• Feed structured Voice of the Customer feedback into Salesforce Product and Engineering to influence the IC roadmap

WHAT YOU BRING

Required

• 7+ years of experience as a Solution or Sales Engineer supporting enterprise SaaS, CRM, or mission IT—ideally with IC or national security customers
• Hands‑on Agentforce, Data Cloud, and Salesforce Platform builder: comfortable prototyping workflows, automation, and agentic systems from scratch
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic engineering patterns, and how agentic systems behave in production—including safety, reliability, and governance considerations specific to classified workloads
• Strong discovery and MVP scoping skills: able to run technical and business discovery sessions, define use cases, set measurable success criteria, and produce a feasible execution plan
• Familiarity with IC‑specific compliance frameworks
• Current TS/SCI clearance (required at time of hire)
• U.S. citizenship required
• Strong written, verbal, and whiteboard communication skills—able to engage both technical operators and C‑level IC leadership

Preferred

• Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent full‑stack engineering background
• Proficiency in SQL and/or Python; familiarity with modern data platforms (Snowflake, Databricks, BigQuery)
• Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Prior experience with government cloud environments: AWS GovCloud, Azure Government, or IC‑specific cloud infrastructure
• Experience operating within or alongside IC program offices—understanding mission workflows, stakeholder dynamics, and the technical evaluation process

CLEARANCE & COMPLIANCE

This role requires a current, active TS/SCI clearance at time of hire. Qualification is contingent upon acceptable results from a background investigation and continued maintenance of the required government security clearance. All offers are contingent upon government approval of your clearance.

EDUCATION

B.A./B.S. in a related field preferred. Equivalent work experience accepted. Relevant Salesforce certifications valued.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Benefits

Compensation will be determined by location, level, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details are available at Salesforce Benefits.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and are committed to an inclusive workplace. All employees or prospective employees are assessed on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, and discipline.