Account Solution Engineer - Intelligence Community (All Levels)

Salesforce; Herndon (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce in Herndon, Virginia seeks a senior Solution Engineer to serve as a technical advisor in a classified environment. You will lead technical discovery sessions, design secure solutions, and build proof-of-concept environments tailored to national security customers. The ideal candidate will have over 7 years of experience, in-depth knowledge of the Salesforce Platform, and practical AI skills. A current TS/SCI clearance and U.S. citizenship are required. This role offers comprehensive benefits including health, time off, and a 401(k) program.

Qualifications

• 7+ years of experience supporting enterprise SaaS, ideally with IC customers.
• Hands-on experience with Salesforce tools and prototyping workflows.
• Strong discovery skills to define use cases and success criteria.

Responsibilities

• Lead technical discovery with IC customers to map requirements.
• Design secure solutions tailored to IC use cases.
• Architect Agentforce-based solutions in classified environments.

Skills

Solution or Sales Engineer experience

Hands-on Salesforce Platform builder

Practical AI fluency

Strong discovery and MVP scoping

Communication skills

Education

B.A./B.S. in a related field

Tools

Apex

Lightning Web Components

SQL

Python

Job description

ABOUT SALESFORCE

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

ABOUT SALESFORCE NATIONAL SECURITY

Computable Insights LLC, operating as Salesforce National Security (SNS), is a wholly-owned Salesforce subsidiary and the company's dedicated contracting entity for the U.S. Intelligence Community and national security market. We operate at the highest classification levels, delivering mission‑critical CRM, AI, and data solutions under the strictest security and compliance regimes in the federal government.

THE ROLE

We're looking for a senior Solution Engineer who thrives in a classified environment and understands the unique operational tempo, access constraints, and mission stakes of IC customers. You'll serve as a trusted technical advisor to intelligence agencies—running discovery, architecting solutions, and building proof‑of‑concept environments that translate directly into mission value. This isn't a role for someone who presents slides. It's for someone who builds, thinks architecturally, and can operate at TS/SCI without losing any of their engineering edge.

WHAT YOU'LL DO

• Lead deep technical and mission discovery with IC customers—uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria
• Design and build secure, agentic solutions tailored to IC use cases: case management, analyst workflows, collection management, reporting automation, and multi‑domain data aggregation
• Architect and prototype Agentforce‑based solutions within classified environments—including grounding strategies, RAG/retrieval patterns, prompt governance, and agent reliability considerations specific to sensitive workloads
• Present technical architecture and business value to both mission operators and senior IC leadership with equal fluency
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Work closely with IC program offices to assess feasibility across data classification, security architecture, and operational readiness—ensuring proposed solutions can actually be adopted and sustained
• Partner with SNS Account Executives, Capture Managers, and Customer Success to drive pipeline and support pursuit strategy
• Act as a technical sounding board for the SE team; support junior SEs on complex opportunities and escalate challenges to leadership with context and a proposed path forward
• Build reusable assets—POC templates, demo environments, playbooks—that scale across the IC customer base
• Feed structured Voice of the Customer feedback into Salesforce Product and Engineering to influence the IC roadmap

REQUIRED

• 7+ years of experience as a Solution or Sales Engineer supporting enterprise SaaS, CRM, or mission IT—ideally with IC or national security customers
• Hands‑on Agentforce, Data Cloud, and Salesforce Platform builder: comfortable prototyping workflows, automation, and agentic systems from scratch
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic engineering patterns, and how agentic systems behave in production—including safety, reliability, and governance considerations specific to classified workloads
• Strong discovery and MVP scoping skills: able to run technical and business discovery sessions, define use cases, set measurable success criteria, and produce a feasible execution plan
• Familiarity with IC‑specific compliance frameworks
• Current TS/SCI clearance (required at time of hire)
• U.S. citizenship required
• Strong written, verbal, and whiteboard communication skills—able to engage both technical operators and C‑level IC leadership

PREFERRED

• Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent full‑stack engineering background
• Proficiency in SQL and/or Python; familiarity with modern data platforms (Snowflake, Databricks, BigQuery)
• Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Prior experience with government cloud environments: AWS GovCloud, Azure Government, or IC‑specific cloud infrastructure
• Experience operating within or alongside IC program offices—understanding mission workflows, stakeholder dynamics, and the technical evaluation process

CLEARANCE & COMPLIANCE

This role requires a current, active TS/SCI clearance at time of hire. Qualification is contingent upon acceptable results from a background investigation and continued maintenance of the required government security clearance. All offers are contingent upon government approval of your clearance.

EDUCATION

B.A./B.S. in a related field preferred. Equivalent work experience accepted. Relevant Salesforce certifications valued. This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

BENEFITS

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

POSTING STATEMENT

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.