Collections Assistant Manager

Foundation Finance Company Careers; Rothschild (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Foundation Finance Company Careers is looking for an Account Servicing Assistant Manager to support the day-to-day operations of the Account Servicing Department. The role involves supervising staff, managing projects, and ensuring excellent customer service.

This position requires strong communication skills and the ability to work under pressure, with a focus on process improvement and training. An Associate degree or similar experience is preferred. Join a dynamic team and take charge of staffing and quality control in a fast-paced environment.

Qualifications

• 2 years of experience in a related field or an Associate's degree.
• Ability to present information effectively to groups.
• Knowledge of office software required.

Responsibilities

• Assist the Account Servicing Manager in daily operations.
• Supervise department staff and manage scheduling.
• Handle customer issues and payment processing.

Skills

Leadership

Customer service

Communication

Problem solving

Education

Associate's degree in business, finance, communication, or marketing

Tools

Microsoft Word

Spreadsheet software

Internet software

Job description

Account Servicing Assistant Manager Description & Duties

Responsible for assisting the Account Servicing Manager with the day‑to‑day operations of the Account Servicing Department. This includes assisting with ongoing training, development and quality control of the Department. Monitor staffing issues and make changes to insure adequate phone coverage. Assist all departments with verifications, credit applications, inbound/outbound calls, customer service and night/weekend coverage as needed. Work directly with the Account Servicing Manager and the management team/administrative staff to determine areas of potential process improvement. Assist with the planning, development, and implementation of all new policies and procedures within the department. Review and address areas of improvement directly with the department agents and managers. Communicate frequently with other staff members, managers, and executives as necessary. Complete assignments and projects as delegated by the Account Servicing Manager.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities

• Assist with Account Servicing related projects and assignments delegated by the Manager.
• Supervise department staff and assist with planning the daily workload/scheduling for each collection team.
• Complete Account Servicing related duties such as taking payments, contacting delinquent customers, and resolving customer issues or disputes.
• Monitor reports and industry/economic trends to help determine best practice items.
• Assist other departments with verifications, paperwork, inbound/outbound calls and other duties as required.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications

• Associate’s degree in business, finance, communication, marketing or related field OR 2 years’ experience in related field
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.