Collections Assistant Manager

Foundation Finance Company, LLC; Rothschild (WI); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match

Paid, Sick and Volunteer Time Off

Paid Parental Leave

Employer Paid Life and Disability

Flexible Work Environment

Job summary

Foundation Finance Company, LLC, located in Rothschild, Wisconsin, is seeking an Account Servicing Assistant Manager to assist with daily operations and supervise staff. The role involves training, monitoring staffing issues, and using software for efficient management.

A successful candidate will hold an associate’s degree or have two years of relevant experience. They should demonstrate effective communication, problem-solving abilities, and the capacity to work under pressure. The company offers comprehensive health benefits, a 401(k), and more.

Qualifications

• Associate’s degree in business, finance, communication, marketing or related field OR 2 years’ experience in related field.
• Ability to effectively present information and respond to questions.
• Knowledge of Word Processing software; Spreadsheet software and Internet software.

Responsibilities

• Assist with Account Servicing related projects.
• Supervise department staff and plan daily workload.
• Complete Account Servicing related duties.
• Monitor Account Servicing related reports.
• Assist other departments with verifications and calls.

Skills

Communication skills

Time management

Problem-solving

Teamwork

Knowledge of Word Processing software

Spreadsheet software proficiency

Education

Associate’s degree in business or related field

Job description

Account Servicing Assistant Manager Description & Duties

Responsible for assisting the Account Servicing Manager with the day-to-day operations of the Account Servicing Department. This includes assisting with ongoing training, development and quality control of the Account Servicing department. Monitor staffing issues and make changes to ensure adequate phone coverage. Assists all departments with verifications, credit applications, inbound/outbound calls, customer service and night/weekend coverage as needed. Works directly with the Account Servicing Manager and the management team/administrative staff to determine areas of potential process improvement. Assists with the planning, development, and implementation of all new policies and procedures within the department. Reviews and addresses areas of improvement directly with the department agents and managers. Communicates frequently with other staff members, managers, and executives as necessary. Complete assignments and projects as delegated by the Account Servicing Manager.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Pay Range

USD $51,000.00 - USD $60,000.00 /Yr.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities

• Assist with Account Servicing related projects and assignments as delegated by the Account Servicing Manager.
• Supervise department staff and assist with planning the daily workload/scheduling for each collection team.
• Completes Account Servicing related duties such as taking payments, contacting delinquent customers, and resolving customer issues or disputes.
• Monitor Account Servicing related reports and industry/economic trends to help determine best practice items.
• Assist other departments with verifications, paperwork, inbound/outbound calls and other duties as required.
• Other duties as assigned by management.

Minimum Qualifications

• Associate’s degree in business, finance, communication, marketing or related field OR 2 years’ experience in related field
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.

About Foundation Finance

Foundation Finance Company (FFC), a Great Place to Work certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off.
• Paid Parental Leave Options.
• Employer Paid Life and Disability.
• Wellbeing on Demand Program.
• Flexible Work Environment with a casual dress code.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Related benefits for Colorado residents: Foundation Finance Benefits.

These benefits are designed to support our employees in their professional growth, health, and overall well‑being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.