Account Services Specialist

Talentoma; Oregon; Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is hiring for a fully remote customer support specialist stationed in Oregon, USA. The role handles phone, email, and chat inquiries, ensures accurate account data, and guides customers through product information and next steps.

You will work with Nimble, Gladly, and Five9 within a supportive team structure, enjoying a remote setup and steady 40-hour weeks. Candidates should have 1–2 years in customer-facing roles, strong communication skills, and the ability to manage multiple

Qualifications

• High school diploma or equivalent.
• About 1–2 years of customer-facing account service experience preferred.
• Familiarity with account service workflows, service tickets, and product/service information preferred.
• Experience using a CRM such as Nimble or similar system preferred.
• Experience using a support platform such as Gladly and a contact-center system such as Five9 preferred.

Responsibilities

• Answer customer questions and service requests via queue, phone, email, chat, and tickets, identifying topic and next steps.
• Verify customer details against system information before discussing products or updating requests.
• Use Nimble CRM to review history and document interactions.
• Use Gladly to route and categorize service tickets per team workflows.
• Provide clear explanations, confirm understanding, and summarize actions taken.

Skills

Customer service experience

Nimble CRM

Gladly

Five9

Education

High school diploma or equivalent

Tools

Nimble

Gladly

Five9

Job description

Monthly Pay:

$3,964 - $5,334 USD per month

Summary:

This role answers account service questions by phone, email, and chat for each request while helping customers understand available products and services. It keeps account information current and gives customers clear next steps across every interaction, which supports dependable service. The specialist works on the customer support team under a customer service team lead and partners with customers, support colleagues, and internal service contacts when needed. This is a fully remote, work from home position in Oregon, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive customer questions and service requests through a queue, phone calls, emails, chat messages, and service tickets, then identify the account topic and needed next step.
• Verify customer-provided account details against available system information before discussing product or service information or updating request details.
• Use a CRM such as Nimble to review account history, capture interaction details, and maintain clear notes for each customer contact.
• Use a support platform such as Gladly to create, update, categorize, and route service tickets according to established team workflows.
• Respond to routine account questions with clear explanations, confirm customer understanding, and summarize actions completed or still in progress.
• Coordinate straightforward account update requests with appropriate internal service contacts and keep customers informed when additional review is needed.
• Follow up on open tickets, unanswered customer questions, and pending internal responses until a clear outcome or next step is available.
• Review recurring account questions and share patterns with the customer service team lead.
• Escalate complex, sensitive, or unresolved service situations to the customer service team lead with complete notes, relevant account history, and a concise summary.
• Use a contact-center phone system such as Five9 to manage assigned calls and document call outcomes promptly after each interaction.
• Meet quality expectations through accurate information, timely turnaround, complete notes, appropriate follow-up, and professional customer communication.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of customer-facing account service, support, or related experience preferred.
• Familiarity with account service workflows, customer questions, service tickets, and product or service information preferred.
• Experience using a CRM such as Nimble or a similar customer relationship system preferred.
• Experience using a support platform such as Gladly and a contact-center phone system such as Five9 preferred.
• Ability to explain account information clearly by phone, email, and chat while maintaining a professional and helpful tone.
• Ability to review details carefully, organize multiple open requests, and provide concise interaction notes.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in Oregon, United States.
• Structured onboarding and training on the named systems, including Nimble, Gladly, and Five9.
• Regular check-ins with the customer service team lead for guidance, feedback, and support.
• Opportunities to build account support, customer communication, ticket coordination, and service workflow skills.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.