Account Support Associate

Talentoma; North Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Account Support Associate for a fully remote position based in the United States. The role supports customers with account access, service details, and routine requests, from first contact to resolution, coordinating with internal teams.

Applicants should be prepared for a 40-hour weekly commitment. Candidates may have no prior experience and will receive structured onboarding and training on the required systems and workflows.

Qualifications

• High school diploma or equivalent.
• Interest in account support, customer questions, service information, and organized follow-through.
• Ability to review account details carefully and explain routine processes in clear, professional language.

Responsibilities

• Receive customer questions and routine account support requests through a support platform such as Help Scout, email, and assigned service queues.
• Confirm customer contact details, account information, request purpose, and available service history before responding or taking the next action.
• Provide clear information about available services, account updates, common processes, and appropriate next steps using approved knowledge resources.
• Enter accurate interaction notes, request details, actions taken, and customer commitments in a CRM such as Copper.
• Review open requests throughout the day, prioritize items needing attention, and follow up with customers when information or confirmation is needed.
• Coordinate with internal service teams and account contacts to obtain updates, clarify ownership, and keep customer requests moving forward.
• Escalate unresolved questions, access concerns, or service issues to the customer service team lead with complete notes and relevant account context.
• Update customers on progress, explain next steps in plain language, and confirm when a request has been addressed.
• Use spreadsheets and data entry such as Microsoft Excel to organize assigned request lists, status updates, and recurring question themes.
• Meet quality expectations through accuracy, timely turnaround, complete notes, respectful communication, and dependable follow-up.

Skills

Customer service

CRM systems

Excel data entry

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Copper CRM

Help Scout

Microsoft Excel

Job description

Monthly Pay

$3,533 - $4,962 USD per month

Summary

Every resolved account question leaves customers with a clear answer, accurate account information, and a practical next step. The Account Support Associate handles incoming customer questions about account access, service details, updates, and routine requests while keeping interactions organized from first contact through resolution. This role sits on the customer support team and works under a customer service team lead, partnering with customers, internal service teams, and account contacts to coordinate timely responses. This is a fully remote, work from home position based in North Carolina, United States, with all work completed through desk-based communication systems. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Success in this entry-level role helps customers continue using services confidently and gives internal teams reliable context when additional action is needed.

Job Responsibilities

• Receive customer questions and routine account support requests through a support platform such as Help Scout, email, and assigned service queues.
• Confirm customer contact details, account information, request purpose, and available service history before responding or taking the next action.
• Provide clear information about available services, account updates, common processes, and appropriate next steps using approved knowledge resources.
• Enter accurate interaction notes, request details, actions taken, and customer commitments in a CRM such as Copper.
• Review open requests throughout the day, prioritize items needing attention, and follow up with customers when information or confirmation is needed.
• Coordinate with internal service teams and account contacts to obtain updates, clarify ownership, and keep customer requests moving forward.
• Escalate unresolved questions, access concerns, or service issues to the customer service team lead with complete notes and relevant account context.
• Update customers on progress, explain next steps in plain language, and confirm when a request has been addressed.
• Use spreadsheets and data entry such as Microsoft Excel to organize assigned request lists, status updates, and recurring question themes.
• Meet quality expectations through accuracy, timely turnaround, complete notes, respectful communication, and dependable follow-up.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Interest in account support, customer questions, service information, and organized follow-through.
• Ability to review account details carefully and explain routine processes in clear, professional language.
• Comfort using a CRM such as Copper, a support platform such as Help Scout, and spreadsheets and data entry such as Microsoft Excel.
• Ability to manage assigned queues, maintain complete interaction notes, and recognize when a request needs escalation.
• Sound judgment when handling customer information and following established team procedures.
• Reliable computer, high-speed internet, quiet private workspace, and availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from a dedicated home workspace in North Carolina, United States.
• Structured onboarding and training on the named systems, request workflows, service information, and communication practices.
• Regular check-ins with the customer service team lead to review questions, priorities, and development.
• Skills development in account support, request coordination, customer communication, and workflow organization.

Benefits

• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.