Account Services Representative

GOEBEL FIXTURE COMPANY; Overland Park (KS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life

401K with Employer Match

PTO and Holidays

Job summary

GOEBEL FIXTURE COMPANY, based in Overland Park, Kansas, seeks an Account Services Representative to join the team. The role focuses on delivering high-quality service to external and internal customers, including buyers, sales reps, and licensing teams.

Responsibilities include assisting with order status, entering orders into SAP, issuing credits, and handling return/damaged goods inquiries. Strong communication and organization skills are essential, with at least 2 years in account services

Qualifications

• Experience in account services or similar customer-facing roles.
• Ability to document resolutions and follow through.
• Strong communication and organizational skills.
• Proficient with MS Excel and Word.
• 2+ years of relevant experience required.

Responsibilities

• Assist customers and reps with order status and art issues.
• Set up business partners and enter orders in SAP when needed.
• Issue credits and manage returns and damaged goods inquiries.

Skills

Strong communication

Organization skills

Multi-tasking

Detail oriented

Creative problem solving

Documentation of resolutions

Tools

MS Excel

MS Word

Job description

• Location 7007 College Blvd.,Suite 700,Overland Park, KS, 66211,United States
• Employee Type FT Non Exempt
• Manage Others No

Account Services Representative:

A well-established Overland Park Company within the Collegiate Bookstore Market is looking to add to our Account Services Team. Experience in this market is highly desirable, but not a necessity. This fun, fast-paced environment is looking for hardworking and energetic people to join our team!

We are seeking the right individual to provide the highest quality of account services to external and internal customers, including but not limited to buyers, sales representatives, production artists, licensing, and the merchandising teams.

Responsibilities

• Assist customers and reps in answering order status questions, resolve issues with art, or other related order issues
• Set up business partners, graphic numbers and assist entering orders in the SAP database when needed
• Issue credits when needed
• Handle return authorization and damaged goods inquires

Requirements

• Strong Communication and Organization skills
• Ability to multi-task and perform in a fast-paced environment.
• Detail oriented
• Comprehensive follow-through with the ability to document resolutions.
• Creative problem solving
• Intermediate level of MS Excel and MS Word
• Minimum 2 years – Account Services experience
• Coordinate with the art department to determine best graphic to meet the customer’s needs
• Work directly with the Licensing Team involving copy art and licensing approvals

We believe a complete benefit package is important and provides our employees with a level of comfort and security for themselves and their families.

• We offer a full range of benefits to our full-time associates: Health, Dental, Vision, Life, STD / LTD, Long-Term Care, 401K with Employer Match, PTO (including Paid Holidays), Event Tickets and Employee Discounts.

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.