Account Services Rep - Belcamp, MD

Chesapeake Spice Co Llc; Belcamp (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Chesapeake Spice Co Llc in Belcamp, MD is seeking an accounts-focused professional to provide sales, administrative, and account service support. You will take orders by phone, fax, or email and ensure accurate entry through to invoicing, coordinating with logistics to meet costs and timelines.

The role emphasizes building positive customer relations, managing aged receivables, maintaining min/max product levels, and generating monthly inventory reports while supporting other departments and

Qualifications

• 2-year degree required; 4-year preferred.
• 3 years’ Account Services experience in a Manufacturing Industry required, Food Manufacturing preferred.
• Strong verbal and written communication skills required.
• Demonstrated experience building positive customer relations.
• Working knowledge of Microsoft Office Applications, proficiency in Excel required.
• Ability to multi-task and work independently with minimal supervision.
• Must be able to sit at a computer keyboard for extended periods; occasional lifting up to 25 pounds.
• Experience in a noisy, dusty environment with spices is a plus.

Responsibilities

• Originate inside sales; take orders via phone, fax or email and input orders into system.
• Follow orders from placement to invoicing, processing all paperwork; communicate with departments about issues.
• Confirm orders to account purchasers; analyze logistics options and notify logistics company of decisions.
• Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts.
• Communicate with and assist salesperson with requests, issues, credits, and returns; handle account grievances.
• Follow up on aged receivables and outstanding payments/past due invoices.
• Maintain min/max levels of product per customer request and update Excel sheets.
• Provide inventory to customers upon request; plan full truckloads to customers.
• Prepare monthly aged inventory reports; answer phones and direct calls.
• Assist with administrative duties; ensure orders are fulfilled timely/accurately.

Skills

Account services experience

Customer relations

Verbal communication

Written communication

Microsoft Excel

Multi-tasking

Independent work

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

Job Summary:Provide sales, administrative, and account service support through taking and tracking orders, providing logistical support, and the resolution of account issues and grievances.Responsibilities:Originate inside sales; take orders via phone, fax or e-mail and input orders into system.Follow orders from time of placement to time of invoice, processing all paperwork; communicate with other departments about issues related to orders.Confirm orders to account purchasers; analyze logistical options and make decisions based on costs and time frames and notify logistics company of decisions and track shipments.Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts when needed.Communicate with and assist salesperson with requests, issues, credits, product return authorizations, and assist with handling account grievances.Request updated pricing and send to accounts.Communicate regularly with customers, salesperson, and departments.Responsible for aged receivables and follow up on outstanding payments/past due invoices.Maintain min/max levels of product per customer request and update min/max level excel sheets as needed.Provide inventory to customers upon request.Plan full truckloads to customers.Prepare monthly aged inventory reports for salesperson who monitors floor stocks.Answer phones, direct calls and take messages.Call for service on office machines as needed.Assist with administrative duties as needed.Communicate with customers, employees, and others to answer questions, disseminate, or explain information.Interact with all departments for the purpose of ensuring orders are being fulfilled timely/accurately.Act as the gatekeeper of orders for customers and follow from beginning to end.Other Duties as assigned.2yr degree required, 4yr preferred.3 years’ Account Services experience in a Manufacturing Industry required, Food Manufacturing preferredDemonstrated experience building positive customer relations3 years’ general administrative experience requiredLogistics experience preferredStrong verbal and written communication skills requiredWorking knowledge of Microsoft Office Applications, proficiency in Excel requiredMust be able to multi-task and work independently with minimal supervisionAbility to sit and work at a computer keyboard for extended periods of timeWalking or standing for brief periods of timeAbility to lift up to 25 pounds occasionallyRegular stooping, kneeling, bending at the waist, reaching and handling.Express or exchange ideas by means of spoken word. Convey detailed instructions to othersAble to hear, understand and distinguish speech and/or other sounds such as machinery alarmsNear and far visual acuity requiredWork in an environment that is noisy, dusty and may contain spices with high heat intensity, on occasion.Must be able to read and write English