Account Services Rep- Part Time -Reno, NV

Chesapeake Spice Co Llc; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Chesapeake Spice Co Llc is seeking an inside sales and accounts support specialist to handle order intake, processing, and basic logistics coordination. You will communicate across departments to ensure orders are fulfilled accurately and on time, while supporting customers and sales staff.

The role requires strong administrative skills, 3+ years in account services (manufacturing preferred), and solid Excel/Office proficiency.

Qualifications

• AA degree required; Bachelor's degree preferred.
• 3 years’ Account Services experience in manufacturing, food manufacturing preferred.
• Demonstrated ability to build positive customer relations.
• 3 years’ general administrative experience required.
• Logistics experience preferred.
• Strong verbal and written communication skills.
• Microsoft Office applications proficiency; Excel required.
• Ability to multi-task and work independently.
• Ability to sit at a computer keyboard for extended periods; lift up to 25 pounds.

Responsibilities

• Originate inside sales; take orders via phone, fax or e-mail and input orders into system.
• Follow orders from time of placement to invoice; communicate order issues to other departments.
• Confirm orders to account purchasers; analyze logistics options and notify logistics company.
• Input new accounts; maintain account codes; manage sample requests as needed.
• Assist salesperson with requests, credits, returns, and account grievances.
• Request updated pricing and send to accounts; communicate with customers regularly.
• Manage aged receivables and follow up on past due invoices.
• Maintain min/max levels per customer; provide inventory to customers on request; plan full truckloads.
• Prepare monthly aged inventory reports; answer phones and handle admin duties.

Skills

Account management

Customer relations

Communication

Multitasking

Attention to detail

Education

AA degree

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

MS Office

Job description

Job Summary:Provide sales, administrative, and account service support through taking and tracking orders, providing logistical support, and the resolution of account issues and grievances.Responsibilities:Originate inside sales; take orders via phone, fax or e-mail and input orders into system.Follow orders from time of placement to time of invoice, processing all paperwork; communicate with other departments about issues related to orders.Confirm orders to account purchasers; analyze logistical options and make decisions based on costs and time frames and notify logistics company of decisions and track shipments.Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts when needed.Communicate with and assist salesperson with requests, issues, credits, product return authorizations, and assist with handling account grievances.Request updated pricing and send to accounts.Communicate regularly with customers, salesperson, and departments.Responsible for aged receivables and follow up on outstanding payments/past due invoices.Maintain min/max levels of product per customer request and update min/max level excel sheets as needed.Provide inventory to customers upon request.Plan full truckloads to customers.Prepare monthly aged inventory reports for salesperson who monitors floor stocks.Answer phones, direct calls and take messages.Call for service on office machines as needed.Assist with administrative duties as needed.Communicate with customers, employees, and others to answer questions, disseminate, or explain information.Interact with all departments for the purpose of ensuring orders are being fulfilled timely/accurately.Act as the gatekeeper of orders for customers and follow from beginning to end.Other Duties as assigned.AA degree requiredBachelor’s degree preferred3 years’ Account Services experience in a Manufacturing Industry required, Food Manufacturing preferredDemonstrated experience building positive customer relations3 years’ general administrative experience requiredLogistics experience preferredStrong verbal and written communication skills requiredKnowledge of Microsoft Office Applications, advanced proficiency preferredMicrosoft Excel experience requiredMust be able to multi-task and work independently with minimal supervisionAbility to sit and work at a computer keyboard for extended periods of timeWalking or standing for brief periods of time.Ability to lift up to 25 pounds occasionallyAble to extend arms with hands over the head or at shoulder heightHold, grasp, or turn with the use of handsTouch, pickup, and pinch with the use of fingersKneel, stoop or bend downwards and forwardExpress or exchange ideas by means of spoken word. Convey detailed instructions to othersAble to hear, understand and distinguish speech and/or other sounds such as machinery alarmsNear and far visual acuity requiredWork in an environment that is noisy, dusty and may contain spices with high heat intensityWithstand working in cold and hot temperatures for long periods of timeMust be able to read and write EnglishAble to work occasional overtime and weekends as needed