Account Services Manager, Wholesale Apparel

Premier Brands Group Holdings; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

Premier Brands Group Holdings, a global leader in apparel, jewelry and accessories design, seeks an Account Services Manager to oversee sales support, manage staff, and lead day-to-day operations of the Account Services Department.

The ideal candidate brings extensive wholesale apparel and order management experience, proven leadership, and the ability to drive operational efficiency while supporting business objectives.

Qualifications

• Extensive wholesale apparel and order management experience.
• Proven leadership and staff development abilities.
• Strong collaboration with Sales, Distribution, Finance and Operations.

Responsibilities

• Lead and motivate Account Services team to meet monthly goals and follow processes.
• Provide hands-on operational support as needed to ensure accuracy and timely execution.
• Oversee daily activities, set priorities, and ensure accurate order processing and fulfillment.
• Manage staff performance through training, coaching and development.
• Promote cross-training and succession planning to build a resilient team.
• Ensure compliance with retailer requirements, shipping guidelines and EDI standards.
• Identify and resolve order discrepancies and delivery delays to minimize impact.

Skills

Staff management

Order management

Cross-functional collaboration

Process improvement

Tools

EDI standards

Job description

Premier Brands Group Holdings, A Global Leader in Apparel, Jewelry and Accessories Design

Driven by excellence and innovative talent, Premier Brands Group is a leading global apparel group of iconic brands, offering a diverse portfolio in denim, women's apparel, and jewelry.

Premier Brands Group is comprised of three distinct businesses that create top-tier brands for the discerning consumer.

One Jeanswear Group designs and distributes a distinguished portfolio of branded and private label jeanswear throughout North America.

An apparel industry leader for 30+ years, The Kasper Group has remained committed to excellence in offering iconic brands and relevant womenswear designs.

The Jewelry Group has a 20+ year legacy of developing, sourcing and selling elevated fashion jewelry pieces, with a design-centric point of view.

Our legacy is rooted in our rich portfolio of the most covetable denim, apparel, jewelry and accessories brands in the world. Each respective group is Iconic by Nature and Exceptional by Design.

Account Services Manager

We are currently seeking an experienced Account Services Manager to oversee sales support functions, manage staff, and lead the day-to-day operations of the Account Services Department.

This is a hands-on management position responsible for ensuring operational accuracy, timely order processing and fulfillment, strong cross-functional partnerships, and the ongoing development and performance of the Account Services team.

The ideal candidate will bring extensive wholesale apparel and order management experience, demonstrated leadership capabilities, and a proven ability to drive operational efficiency while supporting business objectives.

Key Responsibilities

• Lead, manage, and motivate the Account Services team to achieve monthly goals and objectives while adhering to established business guidelines and account service processes.
• Serve as a hands-on tactical leader with the ability to perform the responsibilities of team members and provide direct operational support as needed.
• Oversee daily departmental activities, establish priorities, and ensure timely and accurate execution of account services functions.
• Manage staff performance through ongoing training, coaching, counseling, and professional development.
• Promote career growth and development through cross-training, knowledge sharing, and succession planning.
• Establish clear expectations, monitor individual and team performance, and promote accountability for departmental deliverables.
• Foster a collaborative, solutions-oriented team environment focused on operational excellence and continuous improvement.
• Support peers and senior leadership with departmental projects, business initiatives, and operational priorities.

Order Management & Operational Oversight

• Partner with Accounts, Sales, Distribution, Finance, and other functional areas to ensure order files are accurate and all operational deadlines are met.
• Oversee order management processes to ensure timely and accurate order entry, maintenance, allocation, and fulfillment.
• Monitor inbound freight to ensure timely shipping of orders and minimize potential shortfalls against budget projections.
• Work closely with the heads of Sales, Distribution, and Production, as well as other internal departments and external customers, on all matters relating to order management.
• Identify, evaluate, and swiftly resolve order issues before, during, and after shipping.
• Ensure compliance with retailer-specific order management requirements, shipping guidelines, and EDI standards.
• Oversee the resolution of complex order discrepancies, delivery delays, inventory shortages, and fulfillment challenges.
• Partner with Operations Support, Management Information Systems (MIS), and Warehouse Management to ensure customer requirements are consistently met.
• Monitor operational reporting and order fulfillment performance to identify potential risks, delays, and opportunities for improvement.

Process Improvement & Financial Accountability

• Develop and implement process improvements that result in more efficient order processing, tracking, reporting, and overall departmental performance.
• Evaluate existing workflows and establish procedures that improve accuracy, accountability, and operational efficiency.
• Research chargebacks for assigned divisions and provide timely findings to the Credit Management team regarding their validity.
• Partner with Finance, Sales, and Operations to address order discrepancies, shipping concerns, and potential financial exposure.
• Proactively identify operational challenges and implement corrective actions to minimize disruption to customer deliveries and business performance.
• Monitor key

Actual base salary for this role within the above range will be based upon experience, qualifications, and/or assigned business unit.

Premier Brands Group Holdings is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other status protected by applicable law.