Account Services & IRA Operations Specialist

Credit-Union-of-Texas; Allen (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Credit Union of Texas is seeking an Account Services Support Specialist to provide administrative and operational support across back-office functions, including IRAs, Real Estate, and loan maintenance. You will handle membership applications, update records, and assist Front Line staff with member questions in a high-volume environment.

You will collaborate with internal departments, leverage CUTX-approved AI tools, and ensure accuracy, audit-readiness, and compliant processing across multiple

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service experience at a credit union or another financial institution.
• Minimum two years of IRA administration experience.
• Prior experience with deceased account processing, IRA processing, or loan maintenance preferred.
• Strong knowledge of IRA regulations and CUTX procedures.

Responsibilities

• Process Salesforce cases across IRAs, Real Estate, Collections, Sales and Service, Digital Services, Deceased Accounts, and Loan Maintenance.
• Resolve membership application and documentation errors by updating systems and routing forms to members for signature as needed.
• Process loan and account maintenance requests and update account files.
• Post transactions and balance general ledger accounts; research and resolve out-of-balance conditions.
• Open memberships and assist with account questions for the Texas Mortgage Lending Department in accordance with CIP/CDD requirements.
• Audit funded share accounts for data accuracy and supporting documentation.
• Review and perform audits for account file maintenance, dormant accounts, and escheat process accuracy.

Skills

Customer service

IRA administration

Deceased accounts

Loan maintenance

Regulatory compliance

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

Microsoft Office

Job description

Credit Union of Texas is seeking an Account Services Support Specialist to provide administrative and operational support across back-office functions, including IRAs, Real Estate, and loan maintenance. You will handle membership applications, update records, and assist Front Line staff with member questions in a high-volume environment.

You will collaborate with internal departments, leverage CUTX-approved AI tools, and ensure accuracy, audit-readiness, and compliant processing across multiple