Account Services Coordinator — Order & Data Specialist

Steve Madden; New York; On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Paid time off

Career opportunities

Job summary

Steve Madden is seeking an entry-level Account Services Coordinator to support the Walmart account from our NYC office. You will help manage seasonal and weekly orders, track shipments, and coordinate with Sales, Operations, and Logistics to ensure accuracy and on-time delivery.

The role emphasizes data integrity, problem-solving, and a proactive, learning mindset in a fast-paced environment. On-site, full-time with a comprehensive benefits package.

Qualifications

• Strong attention to detail and the ability to maintain accurate information across multiple systems and reports.
• Excellent organizational and time-management skills with the ability to prioritize competing deadlines.
• Strong written and verbal communication skills.
• Analytical and problem-solving mindset with the ability to identify discrepancies and follow issues through resolution.
• Ability to collaborate effectively with internal teams and external customers.
• Eagerness to learn new systems, processes, customer requirements, and terminology.
• Proactive, solutions-oriented approach and willingness to ask questions and take ownership.

Responsibilities

• Support order management: Enter, process, and track seasonal and weekly Walmart orders, including EDI replenishment activity.
• Monitor orders and shipments: Track open orders, inventory, shipping timelines, routing requirements, and delivery dates, escalate issues when needed.
• Maintain accurate data: Update customer and order information, account trackers, and reports while resolving discrepancies.
• Coordinate across teams: Partner with Sales, Operations, Warehouse, Logistics, Production, and other internal teams to ensure orders are processed and shipped accurately and on time.
• Support customer communication: Respond to Walmart inquiries and provide updates on orders, shipments, shortages, and changes.
• Prepare reporting: Create and distribute order, inventory, and shipment recaps and summaries.
• Learn and improve: Develop knowledge of Walmart requirements, EDI processes, and internal systems; support process improvements.

Skills

Attention to detail

Organizational skills

Communication skills

Analytical mindset

Data analysis

Excel proficiency

Tools

Infor M3

AS400

Job description

Steve Madden is seeking an entry-level Account Services Coordinator to support the Walmart account from our NYC office. You will help manage seasonal and weekly orders, track shipments, and coordinate with Sales, Operations, and Logistics to ensure accuracy and on-time delivery.

The role emphasizes data integrity, problem-solving, and a proactive, learning mindset in a fast-paced environment. On-site, full-time with a comprehensive benefits package.