Account Service Representative Senior

Arkansas Blue Cross and Blue Shield; Springdale (AR); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Account Services Representative to enhance client relationships and support the retention of health and ancillary products. This role involves resolving complex issues, educating clients, and maintaining strong ties with employer groups and internal teams. The ideal candidate will possess excellent communication and organizational skills, along with a strong background in customer service and insurance. This position offers a dynamic work environment with opportunities for travel and professional growth, making it a perfect fit for those passionate about delivering exceptional service in the healthcare sector.

Benefits

Company Car

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• 5+ years of customer service experience, 3 years in insurance.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Support renewal and retention of health and ancillary products.
• Resolve complex issues and educate clients and agents.
• Engage with groups and brokers to promote plans.

Skills

Microsoft Office

Communication Skills

Organization Skills

Problem-Solving Skills

Relationship-Building

Presentation Skills

Education

Bachelor's degree in Business

Bachelor's degree in Management

Bachelor's degree in Healthcare Administration

5 years of relevant health-related experience

Job description

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Applicants must be eligible to begin work on the date of hire and be authorized to work in the United States on a full-time basis. No sponsorship for work visas is provided for this position.

Remote work is limited to certain states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

Job Summary

The Senior Account Services Representative supports the renewal and retention of health, dental, vision, and ancillary products. Responsibilities include resolving complex issues, educating clients and agents, and maintaining positive relationships with employer groups, agents, and internal teams.

Requirements

• This position requires some in-office presence and frequent travel within Northwest Arkansas, including occasional overnight stays.

Education

Bachelor's degree in Business, Management, Healthcare Administration, or related field, or five years of relevant health-related experience.

Licensing/Certification

Arkansas Life & Health Insurance License required; must pass exams within three months if not already licensed. Valid driver's license and clean driving record required; company car provided.

Experience

At least five years of customer service experience and three years in the insurance industry, preferably involving health plans and employer groups.

Skills & Abilities

Proficiency in Microsoft Office, excellent communication, organization, problem-solving, relationship-building, presentation skills, and ability to travel overnight as needed.

Responsibilities

• Improve business processes and customer experience.
• Engage with groups and brokers to promote plans and resolve issues.
• Develop and maintain relationships to support sales and retention.
• Travel within the territory, with occasional overnight stays.

Certifications

Arkansas Insurance License for Life & Health.

Security & Duties

Ensure confidentiality and adhere to company policies on segregation of duties.

Employment Details

Full-time, regular position.

Additional Information

This role is classified as level three (3) security, requiring strict confidentiality and adherence to security protocols.