Technical Service Representative I, Senior

PPG Industries, Inc; Louisville, San Jose (KY, CA); Remote; USD 60,000 - 75,000; Full time

Job summary

A leading company seeks a Technical Service Representative to ensure customer satisfaction in Industrial Coatings. The role involves troubleshooting, process improvements, and providing outstanding customer service at various locations. Specialized training is provided, and the position requires strong problem-solving skills and the ability to work independently and in teams.

Benefits

Paid Vacation

Holiday and Sick Time

Disability and Life Insurance

401K Matching

Retirement Benefits

Qualifications

• 5+ years' experience in Electrocoat, wet paint, or similar.
• Strong technical troubleshooting and problem-solving skills.

Responsibilities

• Support ongoing activities at customer facilities and resolve issues.
• Ensure accurate reporting and communicate with technical teams.
• Provide hands-on support and guidance for paint application.

Skills

Troubleshooting

Problem Solving

Customer Service

Communication

Mechanical Aptitude

Education

HS Diploma, GED, or Equivalent

Tools

Computer Skills

Job description

As aTechnical Service Representative,Senior you will represent PPG in the onsite at customer locations ensuring our Industrial Coatings customers satisfaction by providing outstanding customer service. Service includes; troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate in Continuous Improvement Team and problem resolution meetings with Operations and Management.

Specialized training provided to those who meet the qualifications of the role. You will report to the local Technical Service Manager. PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

Responsibilities:

• Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.

• Ensure accurate reporting to the customer and coatings team.

• Communicate with PPG Technical and Account management, direction of the PPG on site team activity, and to promote EH&S.

• Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands-on support; followed by a daily trip report.

• Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.

• Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.

Qualifications:

• HS Diploma, GED, or Equivalent.

• 5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.

• Good experience with, paint mixing, paint application, or similar experience is ideal.

• Good computer skills

• Experience providing detailed troubleshooting and resolutions to users.

• Experience interpreting and responding to customer questions and requests.

• Strong technical troubleshooting and problem-solving skills.

• Ability to work well alone and within a team environment to solve ever-changing challenges.

• Travel to customer site locations locally and regionally.

#LI-Remote

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by

PPG:n palkkaluokat ja edut voivat vaihdella paikallisesti, minka johdosta voimme palkita tyontekijoita kilpailukykyisesti eri markkinoilla. PPG huomioi useita tekijoita tehdessan palkkaus- ja palkitsemispatoksia, mukaan lukien osaaminen, kokemus ja koulutus, patevyys ja koulutus, lisenssit ja sertifioinnit seka muut organisaation tarpeet. Muitakin kannustimia voidaan soveltaa.

Tyosuhde-etuohjelmamme on suunniteltu tukemaan tyontekijoidemme terveytta ja hyvinvointia. Vakuutuksiin ja muihin etuihin sovelletaan niita koskevien asiakirjojen mukaisia ehtoja

About us:


Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.



PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.



The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.


PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].


PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.