Account Service Representative (Indianapolis, Indiana)

Sonic Healthcare USA; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Account Service Representative to enhance client relationships and provide exceptional customer care. In this dynamic role, you will act as a vital link between clients and laboratory departments, ensuring smooth operations and effective communication. With responsibilities ranging from client training to troubleshooting technical issues, this position is perfect for someone who thrives in a fast-paced environment and possesses strong interpersonal skills. Join a team dedicated to excellence and make a significant impact in the medical field while enjoying a supportive work culture.

Qualifications

• 2+ years of client service management experience in the medical field preferred.
• Valid IN driver’s license required.

Responsibilities

• Deliver face-to-face services to clients, providing customer support and training.
• Manage client accounts and assist with onboarding processes.
• Troubleshoot computer systems and maintain communication with clients.

Skills

Professionalism

Interpersonal Skills

Organizational Skills

Time Management

Multitasking

Problem-Solving

Computer Literacy

Self-Motivation

Education

College degree in Business Management

College degree in Marketing

Job description

Account Service Representative (Indianapolis, Indiana)

Join to apply for the Account Service Representative (Indianapolis, Indiana) role at Sonic Healthcare USA.

Position Overview

The Account Service Representative (ASR) acts as a liaison between Sunrise Medical Laboratories and physician clients, providing customer care, on-call support, and staff training. The role involves face-to-face communication with clients and collaboration with various laboratory departments. Each ASR is assigned specific accounts to service and is eligible for commission.

Key Responsibilities

• Deliver face-to-face services to clients in designated areas, including customer support and training on hardware/software needs.
• Manage an efficient schedule to serve client accounts effectively.
• Assist sales staff with client onboarding and account setup.
• Create profiles for frequently used tests and conduct site surveys to understand office operations.
• Maintain and troubleshoot computer systems, resolving issues promptly.
• Communicate with departments to resolve problems and ensure smooth account operations.
• Handle all paperwork related to client setup and retention, maintaining ongoing communication with clients.

Qualifications

Education: College degree in Business Management or Marketing preferred. Valid IN driver’s license required.

Experience: At least 2 years of client service management in the medical field preferred.

Skills

• Professionalism and excellent interpersonal skills
• Strong organizational and time management abilities
• Follow-through and multitasking skills
• Ability to handle high-volume workload
• Creative problem-solving skills
• Positive attitude and team orientation
• Computer literacy
• Self-motivated with a focus on self-development

Additional Details

Work Schedule: 40 hours/week, 1st shift

Job Category: Sales

Company: Sonic Healthcare USA, Inc.

Sonic Healthcare USA is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind.