Account Service Representative (Indianapolis, Indiana)

Sunrise Medical Laboratories; Indianapolis (IN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Account Service Representative to bridge the gap between the laboratory and physician clients. This role emphasizes face-to-face communication, customer care, and problem resolution, ensuring that clients receive top-notch service. The ideal candidate will be a self-starter with strong organizational and interpersonal skills, capable of managing multiple accounts efficiently. Join a supportive and inclusive workplace that values teamwork and innovation, and take the next step in your career with a company committed to excellence in client service.

Qualifications

• 2+ years of client service management experience in the medical field preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide face-to-face services to assigned client accounts.
• Troubleshoot and resolve client issues in a timely manner.
• Maintain effective communication with clients and internal departments.

Skills

Professionalism

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

Problem Solving

Multi-tasking

Computer Literacy

Self Development

Education

College Degree in Business Management

Marketing Degree

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

JOB DESCRIPTION

Position: Account Service Representative (ASR) - Indianapolis, IN

Position Summary: The Account Service Representative position serves as a liaison between Sunrise Medical Laboratories and the physician clients that we serve by providing customer care, on call support and office staff training. It requires face-to-face communication with the laboratory clients and various departments in the lab. The ASR is assigned specific accounts that must be serviced in their assigned areas. This position is commission eligible.

Principle Responsibilities:

1. Works independently to provide face to face services to accounts in assigned locations in the areas of customer service, hardware/software computer based needs and training
2. Maintains a schedule that will enable the ASR to provide service to client accounts in an efficient manner
3. Supports Sales Staff with client account start ups
4. Sets up shortlists and special profiles of tests most frequently used by the client
5. Conducts sight surveys to familiarize themselves with the overall operations of the office
6. Organizes and maintains computer system
7. Troubleshoots, follows up and resolves problem situations
8. Ensures that problem situations are followed up on in a timely manner
9. Corresponds with various departments for problem resolution and to maintain efficient functions of clients accounts
10. Processes associated paperwork for client servicing
11. Manages all aspects of required paperwork from a new client set up and client retention perspective
12. Follows-up continuously with clients regarding their accounts
13. Corresponds with clients at least twice a month as well as on an as needed basis in order to maintain relationship, follow up, and address concerns

Education: College degree in Business Management and or Marketing preferred. Clean and valid IN drivers license.

Experience: Previous client service management in the medical field of 2 years preferred.

Skills:

1. High level of professionalism
2. Strong interpersonal and communication skills
3. Strong organizational and time management skills
4. Strong follow thru and ability to multi-task
5. Ability to handle high volume work load
6. Creative problem solver
7. Positive attitude and team player
8. Computer literate
9. Self Starter and focused on self development

Scheduled Weekly Hours: 40

Work Shift: 1st Shift (United States of America)

Job Category: Sales

Company: Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.