Account Sales Representative

Blue Ridge Optics; Bedford (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Blue Ridge Optics in Virginia is seeking an Account Representative to manage customer accounts and sales activities, including quotations, order entry, and procurement, with a focus on timely updates and order support.

The role involves monitoring order status, maintaining customer satisfaction dashboards, and collaborating with engineers to understand optical needs and system requirements, while nurturing existing relationships.

Qualifications

• Experience in managing customer accounts and sales activities.
• Ability to prepare quotations and manage sales files.
• Experience with order entry and procurement processes.
• Strong customer service and relationship-building skills.
• Effective communication across functions to meet customer needs.

Responsibilities

• Prepare quotations, manage Atlas, organize sales files, and assist with customer inquiries or requests.
• Sales Order Status Monitoring, Dashboard Management
• Sales Order Updates & Notifications
• Manage Customer Satisfaction Dashboard, identify areas to improve satisfaction and communicate solutions to management.
• Maintain existing client relationships and understand customer needs; collaborate with engineering to assess optical requirements.
• Meet monthly and quarterly sales goals and provide professional, timely customer interactions.
• Assist with shipping/logistics tasks as needed and support overall workflow.

Skills

Account management

Quotations

Order processing

Customer service

Cross-functional communication

Atlas CRM

Tools

Atlas CRM

Job description

Company Description: Blue Ridge Optics is a designer, fabricator, and supplier of precision thin film coatings and advanced optical components used in high-energy and high-power laser applications. The company’s products support critical work in aerospace, commercial and industrial sectors, medical and life sciences, military and defense, and research and development. Team members contribute to solutions that enable demanding performance in cutting-edge technologies and systems. Blue Ridge Optics offers opportunities to work closely with technical and manufacturing teams to support customers in highly specialized markets.

Position Summary

The Account Representative is responsible for managing customer accounts and sales activities including quotations, order entry, order support & procurement, order updates/ notifications, and customer satisfaction monitoring.

Core Job Tasks

• Preparing quotations, managing Atlas, organizing sales files, and assisting with customer inquiries or requests.
• Sales Order Status Monitoring, Dashboard Management
• Sales Order Updates & Notifications
• Manage Customer Satisfaction Dashboard, identifies areas where we can improve customer satisfaction and repeat business, communicates those issues and solutions to upper management.

Other Job Tasks & Responsibilities

• Maintains and nurtures existing client relationships.
• Works with prospects to understand their needs and challenges.
• Understands and communicates technical information regarding company products.
• Collaborates with engineers to assess the customers’ optical needs and system requirements.
• Sets and achieves sales goals on a monthly and quarterly basis.
• Answer incoming phone calls in a professional manner and warmly greet customers, ensuring a positive initial interaction.
• Perform various tasks related to product inventory support, including but not limited to receiving and managing product shipments.
• Conduct customer satisfaction follow-ups to gather feedback and ensure ongoing quality service.
• Manage filing systems, maintaining organized and easily accessible records for efficient workflow.
• Provide assistance to shipping and receiving personnel as needed, ensuring smooth logistics operations.
• Assist executive management by scheduling appointments and coordinating calendars as necessary, demonstrating professionalism and attention to detail.
• Offer clerical support to manufacturing departments as required, including participation in special projects to improve processes or productivity.
• Uphold standards of cleanliness and organization in the work environment, contributing to a safe and efficient workplace for all employees.
• Protect the organization by keeping information confidential.