Account Resource Manager

Securitas Technology; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with match

Paid vacation

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology Corporation seeks an Account Resource Manager – Electronic Security to support Security Operations and Command Center (SOACC) across banking centers and remote sites. You will interface with Bank of America teams, oversee escalations, and help deliver reliable burglar alarm and video system services.

The role blends technical and managerial duties, emphasizing customer satisfaction, performance metrics, and cross-functional collaboration with sales and service teams

Qualifications

• Bachelor's or Associate degree preferred with 1–3 years of related experience.
• Ability to support DMP, Parabit, and Verint DVR technology.
• Intermediate knowledge of Microsoft Excel and PowerPoint.
• Basic knowledge of Six Sigma methodologies or QA/QC procedures.
• Strong attention to detail and excellent oral and written communication.
• Ability to correlate data and numbers for analysis.

Responsibilities

• Interface with Bank of America implementation and maintenance teams.
• Support burglar alarm and digital video systems at banking centers and remote locations.
• Manage escalation to service, parts procurement, and sales teams.
• Coordinate follow-up communications and set customer expectations.
• Work independently, make decisions in the best interest of the company and customers.
• Create and maintain technical and best practice documents.
• Provide on-call support for critical issues on a rotating schedule.

Skills

Analytical skills

Interpersonal skills

Communication skills

Detail-oriented

Multitasking

Professionalism

Education

Bachelor's degree

Associate degree

Tools

Excel

PowerPoint

DMP

Verint

Parabit

Hanwha

Job description

Securitas Technology Corporation, (STC) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Account Resource Manager – Electronic Security

will serve as a Security Operations and Command Center (SOACC) Support Specialist. The SOACC Support Specialist is responsible for interfacing with the Bank of America Implementation and Maintenance team and will partner with the administration and support of burglar alarm and digital video systems at banking centers, remote ATM’s and remote AHD’s.

The Account Resource Manager (ARM) position is a blend between technical and managerial functions with strong emphasis on meeting customer expectations for performance metrics, ability to identify root causes and implement correction strategies across a nationwide footprint, while creating partnerships between Bank of America, Securitas, and subcontractor groups. The ARM duties are demanding and provide an excellent opportunity to develop strong customer relationship, technical performance, and analytical skills.

Organizational Requirements

Some essential functions of this position include:

• DMP trained, Verint trained, Parabit trained, Hanwha trained, AMAG trained. Decent with spreadsheets. Ideally a technician background.
• Ability to manage a steady volume of phone calls (inbound/outbound) with a high degree of professionalism
• Oversee escalation to service team, iparts procurment team, and sales,
• Contact subject matter experts when needed for escalation issues. Manage follow up communications to parties involved
• Handle follow-up communications on customer expectations
• Work well independently and make decisions in the best interest of the company and customer
• Strong analytical, inter-personal and communication skills are recommended to interface with customers, associates, sales and technical people.
• Create and maintain technical and best practice documents
• On-call availability to provide support for critical issues on a rotating schedule
• Detail-oriented and organized with the ability to multi-task

Job Requirements

Educational and Technical Requirements

• Bachelors or Associates Degree preferred. 1-3 years of related work experience or equivalent
• Ability to support DMP, Parabit, and Verint DVR technology
• Intermediate knowledge of Microsoft Excel (formulas, chart generation) and PowerPoint
• Basic knowledge of Six Sigma methodologies and/or Quality Assurance/Quality Control procedures desired
• Strong attention to detail, excellent oral and written communication skills and a service-minded attitude
• Ability to correlate data and numbers for analysis

Securitas Technology Offers Comprehensive Benefits Including

• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.