Account Resolution Specialist - Mon–Fri 8:00 AM – 5:00 PM

VRC Companies; Memphis (TN); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

VRC Companies in Memphis, TN is seeking an Account Resolution Specialist to support AR collections and improve cash flow. You will work with the AR Invoicing and Cash Applications teams to deliver a strong customer experience and help reduce DSO.

The ideal candidate will have a background in accounting procedures, strong analytical skills, and the ability to manage daily financial transactions end-to-end. This on-site role offers opportunities to impact processes and performance.

Formación

• College degree or 2 years related professional experience required.
• Experience in accounts receivable or cash applications a plus.
• Strong communication and problem-solving skills needed.

Responsabilidades

• Monitor a portfolio of clients and assist with AR collections.
• Apply procedures to troubleshoot non-payment including dunning and follow-up.
• Collaborate with AR invoicing, cash applications and customer service to resolve issues.
• Attend regular meetings to review aging and problem accounts.
• Build cross-functional relationships to improve processes.

Conocimientos

Process modelling

Analytical thinking

Communication skills

Proactive/ownership

Multi-tasking under deadlines

Team collaboration

Microsoft Office

Excel

PowerPoint

Outlook

Educación

College degree or 2 years related experience

Herramientas

Microsoft Office Suite

Excel

PowerPoint

Outlook

Descripción del empleo

Description

Position Summary: The Account Resolution Specialist is a position reporting directly to the Senior Account Resolution Specialist and will fill a critical role within the business to help improve the overall process of cash collections. This position is responsible for supporting their Area Vice President and the locations they are responsible for.

This includes helping to improve the Company’s cash collections and DSO metrics.

The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.

Responsibilities:

This position will be instrumental in assisting with the managing of AR Collections and operations for approximately 40,000 customers and $200M+ revenue per annum. This position is highly visible and requires the ability to prioritize, plan, and work cross-functionally with other departments.

Our ideal candidate is familiar with some accounting procedures and can manage daily financial transactions end-to-end.

Some additional responsibilities include:

• Monitor assigned portfolio of clients
• Become familiar with client billing guidelines in their respective portfolios
• Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.
• Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately
• Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance
• Attend monthly meetings with AVP’s and DOO’s regarding aging performance and problem accounts.
• Review policies and procedures and suggest improvements where appropriate
• Build and maintain strong relationships within and across departments and with internal and external customers
• Assist in the creation of productivity standards
• Research and resolves customer problems and complaints on billing, cash application and account issues

Core Competencies

Technical Knowledge – Working Experience

The preferred candidate will have a strong working knowledge of current collections methodologies and/or strong customer service background. The individual will also be familiar with interaction between accounting systems, operating systems, and invoicing.

Requirements

Job Specific Competencies

Business Ethics – Basic Experience

Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct: ability to demonstrate ethical behavior in diverse situations.

Skills – Basic Experience

• Experience modelling business processes
• Strong analytical and problem-solving skills
• Excellent communication, interpersonal and presentation skills
• Highly energetic self-starter with a focus on obtaining results.
• Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.
• Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
• Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.

Education and Training

Roles at this level require a college degree or a minimum of 2 years of related professional experience

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.