Account Resolution Specialist

National Oak Distributors, Inc.; Lakeland (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life insurance

Paid time off

401k match

Company holidays

Training & growth

Job summary

National Oak Distributors (NOD) is seeking a results-driven B2B Account Resolution Specialist to drive timely payments and reduce risk across strategic accounts and high-volume small-business customers. The role blends relationship-building with transactional collections in a fast-paced ecommerce environment.

You will collaborate with ecommerce, sales and customer success teams, reconcile payments in ERP/CRM systems, and support month-end close.

Qualifications

• 3–5+ years of B2B collections or accounts receivable experience.
• Experience managing both strategic/key accounts and high-volume SMB portfolios.
• Background in ecommerce or fast-paced, high-transaction environments.
• Strong communication skills, with the ability to tailor messaging for different customer types.
• Strong organizational and time management skills.
• Ability to handle a high volume of accounts while maintaining attention to detail.

Responsibilities

• Manage end-to-end collections for a mixed portfolio of strategic accounts and small business customers.
• Execute high-volume outreach (calls, emails) to small business clients to drive timely payments.
• Monitor aging reports and prioritize collection efforts based on risk, size, and account type.
• Build strong relationships with key contacts at strategic accounts while maintaining efficient communication with small business customers.
• Partner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cycles.
• Analyze payment behavior across customer segments and identify trends or risk factors.
• Reconcile accounts and ensure accurate application of payments.
• Negotiate payment plans, balancing customer retention with company cash flow objectives.
• Support month-end close activities related to accounts receivable.
• Maintain accurate and detailed records of collection activities in ERP/CRM systems.

Skills

B2B collections

Accounts receivable

Communication skills

Organizational skills

Time management

Attention to detail

Tools

ERP/CRM systems

Job description

National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged – to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry’s top talent.

Position Overview

We are seeking a results-driven B2B Account Resolution Specialist with experience supporting ecommerce environments and managing a diverse customer portfolio, including strategic accounts and small-to-mid-sized businesses. This role is responsible for driving timely collections, reducing risk, and maintaining strong customer relationships across both high-value accounts and high-volume small business segments. The ideal candidate is adaptable, detail-oriented, and comfortable balancing strategic account management with transactional collections.

Key Responsibilities

• Manage end-to-end collections for a mixed portfolio of strategic accounts and small business customers
• Execute high-volume outreach (calls, emails) to small business clients to drive timely payments
• Monitor aging reports and prioritize collection efforts based on risk, size, and account type
• Build strong relationships with key contacts at strategic accounts while maintaining efficient communication with small business customers
• Partner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cycles
• Analyze payment behavior across customer segments and identify trends or risk factors
• Reconcile accounts and ensure accurate application of payments
• Negotiate payment plans, balancing customer retention with company cash flow objectives
• Support month-end close activities related to accounts receivable
• Maintain accurate and detailed records of collection activities in ERP/CRM systems

Qualifications

• 3–5+ years of B2B collections or accounts receivable experience
• Experience managing both strategic/key accounts and high-volume small business portfolios
• Background in ecommerce or fast-paced, high-transaction environments
• Strong communication skills, with the ability to tailor messaging for different customer types
• Strong organizational and time management skills
• Ability to handle a high volume of accounts while maintaining attention to detail

Preferred Qualifications

• Experience working cross-functionally with sales and operations teams
• Relationship management across diverse customer types
• Strategic and operational balance
• Persistence and follow-through
• Efficiency in high-volume environments

What Success Looks Like

• Reduced past-due balances across both strategic and small business segments
• Improved collection efficiency for high-volume SMB accounts
• Strong retention and satisfaction of key accounts
• Lower DSO and improved cash flow
• Free company paid basic group term life insurance
• Over three weeks of paid time off
• 401(k) Matching Program
• Seven paid Company Holidays
• Training, managerial support and growth

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.