B2B AR & Collections Specialist - Ecommerce Focus

National Oak Distributors, Inc.; Lakeland (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life insurance

Paid time off

401k match

Company holidays

Training & growth

Job summary

National Oak Distributors (NOD) is seeking a results-driven B2B Account Resolution Specialist to drive timely payments and reduce risk across strategic accounts and high-volume small-business customers. The role blends relationship-building with transactional collections in a fast-paced ecommerce environment.

You will collaborate with ecommerce, sales and customer success teams, reconcile payments in ERP/CRM systems, and support month-end close.

Qualifications

• 3–5+ years of B2B collections or accounts receivable experience.
• Experience managing both strategic/key accounts and high-volume SMB portfolios.
• Background in ecommerce or fast-paced, high-transaction environments.
• Strong communication skills, with the ability to tailor messaging for different customer types.
• Strong organizational and time management skills.
• Ability to handle a high volume of accounts while maintaining attention to detail.

Responsibilities

• Manage end-to-end collections for a mixed portfolio of strategic accounts and small business customers.
• Execute high-volume outreach (calls, emails) to small business clients to drive timely payments.
• Monitor aging reports and prioritize collection efforts based on risk, size, and account type.
• Build strong relationships with key contacts at strategic accounts while maintaining efficient communication with small business customers.
• Partner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cycles.
• Analyze payment behavior across customer segments and identify trends or risk factors.
• Reconcile accounts and ensure accurate application of payments.
• Negotiate payment plans, balancing customer retention with company cash flow objectives.
• Support month-end close activities related to accounts receivable.
• Maintain accurate and detailed records of collection activities in ERP/CRM systems.

Skills

B2B collections

Accounts receivable

Communication skills

Organizational skills

Time management

Attention to detail

Tools

ERP/CRM systems

Job description

National Oak Distributors (NOD) is seeking a results-driven B2B Account Resolution Specialist to drive timely payments and reduce risk across strategic accounts and high-volume small-business customers. The role blends relationship-building with transactional collections in a fast-paced ecommerce environment.

You will collaborate with ecommerce, sales and customer success teams, reconcile payments in ERP/CRM systems, and support month-end close.