AR & Collections Specialist

National Business Furniture; Milwaukee (WI); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Life and disability insurance

Paid time off

Holiday and floating holidays

Wellness resources

HSA and FSA options

Job summary

National Business Furniture seeks an Accounts Receivable & Collections Specialist to join our Finance team. In this role you will manage customer accounts, resolve payment issues, and help ensure timely collections while collaborating with internal teams.

You'll handle invoices via portals like Ariba and Coupa, maintain documentation, and support cash flow objectives. The position offers a hybrid schedule with in-office Tue-Thu and remote Mon+Fri.

Qualifications

• Experience in Accounts Receivable and collections processes.
• Experience communicating with customers to resolve balances and payment concerns.
• Proficiency with Microsoft Office 365 (Outlook & Excel) and basic accounting software.

Responsibilities

• Contact customers regarding outstanding balances via phone and email.
• Manage inquiries about account status, invoices, and payments.
• Research, reconcile, and resolve account discrepancies and payment issues.
• Review accounts and follow up on past-due invoices.
• Submit and manage invoices through portals like Ariba, IPP, Coupa.
• Collaborate with internal teams to resolve billing concerns.
• Support cash flow objectives through collections and account management.
• Maintain accurate documentation of account activity.

Skills

Accounts Receivable

Collections

Customer Service

Finance

Accounting

Communication skills

Organization

Education

High School Diploma or GED

Associate degree in Accounting

Tools

Microsoft Excel

Outlook

Salesforce

ERP systems

Ariba

Coupa

Job description

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country, from startups to Fortune 500 companies, to equip their workspaces with beautiful, comfortable, and functional furniture for over 50 years.

We're seeking a motivated Accounts Receivable & Collections Specialist to join our Finance team. In this role, you'll play a key part in supporting the financial health of the business by managing customer accounts, resolving payment issues, and helping ensure timely collections. You'll work closely with both customers and internal teams to deliver exceptional service while maintaining strong financial processes.

NBF operates on a hybrid schedule with employees in-office Tuesday-Thursday and remote flexibility on Monday + Friday. The specific work hours for this position are 8:30am-5:00pm.

What Makes This a Great Opportunity?

This role offers an excellent opportunity for someone who enjoys balancing customer relationships with analytical problem-solving. As an AR & Collections Specialist, you'll gain valuable experience in finance operations, collections strategy, account reconciliation, and cross-functional collaboration while making a direct impact on the organization's success.

Here's a General Overview of What You'll Be Doing:

• Contact customers regarding outstanding balances through both phone and email communications
• Manage inbound customer inquiries related to account status, invoices, and payments
• Research, reconcile, and resolve account discrepancies and payment issues
• Review customer accounts and proactively follow up on past-due invoices
• Maintain accurate documentation of account activity and collection efforts
• Submit and manage invoices through customer portals such as Ariba, IPP, Coupa, and similar systems
• Collaborate with internal departments to investigate and resolve billing concerns
• Support cash flow objectives through effective collections and account management practices
• Build and maintain positive relationships with both customers and internal business partners
• Consistently manage a high volume of customer interactions while maintaining attention to detail

What We're Looking For:

• 1-3 years of experience in Accounts Receivable, Collections, Customer Service, Finance, Accounting, or a related field
• High School Diploma or GED required
• Experience communicating with customers to resolve outstanding balances and payment concerns
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated attention to detail and strong organizational skills
• Working knowledge of accounts receivable processes, invoicing, and payment terms
• Proficiency in Microsoft Office 365, including Outlook and Excel
• Strong problem-solving skills and ability to research account discrepancies
• A customer-focused mindset with a professional and collaborative approach
• Self-motivated, dependable, and results-driven

It Would Also Be Nice to Have:

• Associate degree in Accounting, Finance, Business Administration, or a related field
• Experience with Salesforce, ERP systems, CRM platforms, or accounting software
• Experience with B2B collections and proforma invoicing
• Experience working with customer invoicing portals such as Ariba, IPP, Coupa, or similar platforms
• Previous experience supporting high-volume collections or accounts receivable operations

What NBF Offers:

• Medical, dental, and vision coverage
• 12 weeks of full pay leave for birth parents and 4 weeks for non-birth parents
• 401(k) with company match and discretionary profit-sharing opportunities
• Up to $1,000 annually for fitness, education, technology, and personal growth expenses
• Tuition reimbursement for continued learning
• Free 24/7 virtual care and behavioral health support when enrolled in the medical plan
• Company-paid life and disability insurance
• Employee Assistance Program and wellness resources
• Generous PTO, paid holidays, floating holidays, and volunteer time
• HSA and FSA savings opportunities

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call [phone] or contact us at [e-mail].