Account Resolution & Payment Negotiator

Weltman, Weinberg & Reis; Independence Township (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off 16 days + 9 holidays

Medical, Rx, Dental, Vision, 401(k)

On-site fitness center

Free parking

On-site Bistro and perks from partners

Job summary

Weltman, Weinberg & Reis in Independence, OH is seeking an Account Resolution Specialist to notify and locate consumers with delinquent accounts and pursue payment in compliance with the FDCPA, WWR, and client standards.

You will send letters, speak with consumers by phone to determine reasons for nonpayment, negotiate payment arrangements, and document financial status while updating notes in the system. Strong data entry and compliance awareness are essential for success.

Qualifications

• High school diploma or general education degree (GED) required.
• 1 year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred.
• Accurate typing and data entry skills.
• Consistently achieves 85% or better on monthly revenue goals.
• Knowledge of basic computer operation, including internet research.
• Maintains composure in difficult situations.
• Communicates effectively verbally and in writing.
• Must pass background check and drug screen.

Responsibilities

• Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts.
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution.
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account.
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts.
• Obtains information to handle debit and check payments by phone.
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary.
• Makes decision for next activity on consumer file and monitors files for required documents.
• Follow‑up to ensure all available options are utilized to achieve payment of debt.
• Meets minimum standards for daily calls, files worked and goals.
• Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements.
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line.
• Complete all required training applicable to this position.
• Regular and predictable attendance is an essential function of this position.
• Other duties, as assigned.

Skills

Data entry

Typing

Customer service

Phone communication

Professionalism

Education

High school diploma or GED

Job description

Weltman, Weinberg & Reis in Independence, OH is seeking an Account Resolution Specialist to notify and locate consumers with delinquent accounts and pursue payment in compliance with the FDCPA, WWR, and client standards.

You will send letters, speak with consumers by phone to determine reasons for nonpayment, negotiate payment arrangements, and document financial status while updating notes in the system. Strong data entry and compliance awareness are essential for success.