Account Representative - State Farm Agent Team Member

Nick Hochstein - State Farm Agent; Yankton (SD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Hochstein - State Farm Agent is seeking an Account Representative to build relationships and drive customer-focused solutions in Yankton, SD. You will grow the agency through proactive customer engagement and cross-selling appropriate products and services.

The ideal candidate enjoys starting conversations, learning quickly, and helping customers find the right coverage. This role supports work-life balance and advancement within a growing agency.

Qualifications

• Sales experience in retail, outside sales, or telemarketing is preferred.
• Experience in managing customer relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent written and verbal communication skills.
• Commitment to delivering outstanding customer service.
• Ability to anticipate customer needs and adapt.
• Ability to relate effectively to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

CRM experience

Marketing interest

Communication skills

Customer service

Needs anticipation

Relating to customers

Job description

Benefits:

• Licensing paid by agency


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2026 after spending many years in the finance industry. While I enjoyed finance, I was drawn to agency ownership because it gave me the opportunity to work directly with individuals and families, build lasting relationships, and make a meaningful impact in my community.

I graduated from the University of Nebraska and have been married to my wife, Lydia, for over a decade. We have two young children and enjoy spending time outdoors, running, hiking, participating in local races, and staying active as a family. Community involvement is important to us, and we proudly support organizations that provide scholarships for local students and serve military veterans.

For our team, we offer a 401k, health benefits, and a strong focus on work-life balance. We also pay for all licensing costs up front.

As a growing agency, we're building a team focused on relationships, hard work, and exceptional customer service. I'm looking for someone who is personable, motivated, resilient, and enjoys connecting with people. The ideal candidate is comfortable starting conversations, willing to learn, and excited about helping customers find the right solutions. This is a great opportunity to join a new agency, make a real impact, and grow alongside a team that's building something special.

ROLE DESCRIPTION:

As an Account Representative for Nick Hochstein - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.


• Establish customer relationships and follow up with customers, as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.


• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.


• Experience in managing customer relationships preferred.


• Interest in marketing products and services based on customer needs.


• Communication skills - written, verbal, and listening.


• Dedicated to customer service.


• Able to anticipate customer needs.


• Able to effectively relate to customers.