Account Representative - State Farm Agent Team Member

Tracie Johnson - State Farm Agent; Wilder (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tracie Johnson - State Farm Agent in Wilder, KY seeks an Account Representative to support daily operations and customer success. You’ll grow the agency through meaningful relationships, acting as a bridge between customer needs and agency departments. Proactively marketing relevant products and services helps improve clients’ lives.

The role emphasizes ethics, dependability, emotional intelligence, and clear communication within a small, collaborative team that values work-life balance.

Qualifications

• Experience in outside or inside sales preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.
• Dedicated to customer service and anticipating needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products to meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries on product availability, coverages, and billing.
• Promote long-lasting customer relationships.

Skills

Sales experience

Customer relationships

Communication skills

Problem solving

Team player

Job description

Benefits:

• Simple IRA


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2002 and currently lead a close-knit team of four. My State Farm career began in 1993 as a team member in another agent's office, giving me more than three decades of experience with State Farm. Faith is an important part of my life, and serving and giving back to our community has always been a priority for our agency.

We offer a Simple IRA, generous paid time off, Teledoc medical services, an annual Costco membership, and a strong commitment to work-life balance. We also pride ourselves on being a flexible workplace that understands our team members have lives and responsibilities outside of the office.

Our culture is friendly, collaborative, and supportive. We're a small team that works together and takes pride in doing things the right way. I'm looking for someone who is ethical, dependable, emotionally intelligent, and a strong communicator. If you're a problem-solver who takes pride in your work, shows up for your team, and has a genuine desire to learn and grow, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Tracie Johnson - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.


• Establish customer relationships and follow up with customers, as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.


• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.


• Experience in managing customer relationships preferred.


• Interest in marketing products and services based on customer needs.


• Communication skills - written, verbal, and listening.


• Dedicated to customer service.


• Able to anticipate customer needs.


• Able to effectively relate to customers.