Account Representative - State Farm Agent Team Member

Gliseljimenez; Summit (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

401(k)

Performance bonus

Competitive salary

Dental insurance

Flexible schedule

Job summary

Glisel Jimenez - State Farm Agent is seeking an Account Representative to grow the agency through meaningful customer relations and as a liaison between customer needs and agency departments.

You will help market relevant products and services, develop leads, schedule appointments, and establish strong customer relationships while delivering prompt service and accurate information.

Qualifications

• Sales experience preferred.
• Experience managing customer relationships preferred.
• Interest in marketing products based on customer needs.
• Strong written, verbal, and listening communication skills.
• Committed to delivering excellent customer service.
• Ability to anticipate customer needs and respond proactively.
• Ability to relate to customers effectively.
• Bilingual Spanish preferred.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries on product availability, coverages, changes, transfers, and billing.
• Promote long-lasting and positive customer relationships.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service

Anticipate customer needs

Relate to customers

Bilingual Spanish

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• Bonus based on performance


• Competitive salary


• Dental insurance


• Flexible schedule

ABOUT OUR AGENCY:

Our agency has proudly served the community for 30 years, and our strength comes from the incredible diversity and dedication of our team. With roots spanning nine countries - including the U.S., Guyana, India, Colombia, Nicaragua, Costa Rica, El Salvador, and Puerto Rico - we’ve built a culture that celebrates unity, respect, and belonging. We treat each other and our customers like neighbors, and that genuine warmth shines through in everything we do.

We’re actively involved in the Summit community, participating in events like the Summit Street Fair and Movie Night at Screen on the Green, as well as hosting educational insurance seminars to help residents better understand their coverage options. We also support local organizations including the Summit BIG (Believe/Inspire/Grow) POD, GRACE Food Pantry, Seton Hall University’s Joseph A. Unanue Latino Institute, and local high school sports and theater programs.

Professional development is at the heart of our agency. We support every team member through the licensing process and provide continuous training - from structured programs and companywide sessions to one-on-one coaching and leadership development. We offer clear career paths for advancement, including opportunities to become an Agent Aspirant and ultimately own your own agency.

Our office culture blends professionalism with celebration. We recognize hard work through bonuses, production-based awards, and even a weekly lottery drawing with cash or time-off prizes. Throughout the year, we host team bonding events that celebrate milestones, achievements, and the joy of working together.

We offer a comprehensive benefits package including medical, dental, vision, life insurance, a retirement plan, and ongoing bonuses and incentives.

We’re looking for team members who are truly "people-first" - reliable, motivated, analytical, and ready to learn. If you’re passionate about helping others, eager to grow, and thrive in a collaborative, culturally rich environment, you’ll fit perfectly in our welcoming and accomplished team.

ROLE DESCRIPTION:

As Account Representative for Glisel Jimenez - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.


• Establish customer relationships and follow up with customers, as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.


• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.


• Experience in managing customer relationships preferred.


• Interest in marketing products and services based on customer needs.


• Communication skills - written, verbal, and listening.


• Dedicated to customer service.


• Able to anticipate customer needs.


• Able to effectively relate to customers.


• Bilingual Spanish preferred.